F&B Training & Development Officer
Skills
About This Role
Overview
Responsible for delivering and supporting training programs across F&B operations.
The role ensures all staff are trained according to brand standards, operational SOPs, and hospitality excellence guidelines.
Training Delivery
- Conduct onboarding training for new F&B staffs.
- Deliver structured training on service standards, guest engagement, and hospitality etiquette.
- Train staff on menu knowledge, ingredients, and upselling techniques.
Operational Support
- Support outlet managers in identifying skill gaps and training needs.
- Monitor service delivery and provide real-time coaching during operations.
- Ensure consistent service standards across all F&B outlets.
Standards & Compliance
- Ensure compliance with Dubai Municipality food safety and hygiene regulations.
- Reinforce brand SOPs and excellence standards.
- Promote a professional and guest-focused service culture.
Training Development
- Assist in updating training manuals, SOPs, and checklists.
- Support creation of refresher training sessions based on operational needs.
Reporting
- Maintain accurate training records, attendance sheets, and evaluation forms.
- Submit weekly/monthly reports on training progress and staff performance.
Experience
- F&B Training and Development: 3 years (Required)
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