F&B Manager / Service Manager / Service Supervisor

Role description

Responsibilities

• Supervise service staff, coordinate shifts, monitor product presentation, and ensure efficient service workflows.
• Handle guest inquiries and feedback, resolve service issues, and maintain relationships with customers and partners.
• Support menu planning and implementation with procurement and kitchen teams.
• Contribute to cost control and revenue optimization.
• Train and coach service staff, implement standard operating procedures, and support service-quality improvement.
• Maintain compliance with local regulations and company policies.

Qualifications

• Strong food service and food and beverage operations skills, with experience supervising or managing service teams.
• Customer service skills to handle guest feedback, maintain service standards, and build repeat business.
• Experience training service staff, developing standard operating procedures, and supporting continuous improvement.
• Ability to support budgeting and basic cost control, monitor expenses, optimize resources, and contribute to revenue goals.
• Hospitality, F&B outlet, or agribusiness food service experience is an advantage.
• Strong organizational and time-management skills, and ability to work effectively in a hybrid setting.
• Excellent English communication; additional languages commonly used in Dubai are beneficial.
• Relevant diploma or degree in Hospitality Management, Business, or a related field preferred, or equivalent practical experience.