F&B Hostess

Overview

Job Description

• As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience.
• Greet guests warmly and seat them according to the restaurant’s floor plan.
• Ensure guest satisfaction by anticipating needs and responding promptly.
• Address guest concerns and complaints, ensuring satisfaction.
• Conduct regular table visits to monitor guest satisfaction.
• Handle reservations and cancellations, following department standards.
• Communicate any changes to reservations or cancellations to management.
• Pre-assign tables and ensure special requests are addressed.
• Maintain a clean and organized hostess stand and dining area.
• Ensure tables are properly set and ready for service.
• Monitor the cleanliness and working condition of equipment and supplies.
• Assist staff as needed to ensure smooth restaurant operations.
• Collaborate with restaurant staff to provide optimum service.
• Promote a cooperative and productive working climate.
• Be flexible and rotate within different F&B outlets as required.
• Assist with cashiering procedures and balance transactions.
• Participate in training and other duties as assigned by management.
• Strong communication and customer service skills.
• Ability to handle high-volume periods and anticipate guest needs.
• Detail-oriented with a focus on cleanliness and organization.
• Previous experience in a restaurant or hospitality setting is a plus.

Qualifications

• Excellent communication and interpersonal skills
• Professional appearance
• Customer service-oriented mindset
• Ability to multitask and stay organized
• Fluent in English; additional languages are a plus