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F&B Hostess

Minor Hotels
Doha, QAT
fulltime
Entry
Today
Customer Service ExcellenceGuest RelationsReservations ManagementCommunication SkillsTable ServicePoint of Sale (POS) Systems
Free

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Customer Service ExcellenceGuest RelationsReservations Management
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Overview

  • Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs.
  • Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
  • As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience.
  • Greet guests warmly and seat them according to the restaurant’s floor plan.
  • Ensure guest satisfaction by anticipating needs and responding promptly.
  • Address guest concerns and complaints, ensuring satisfaction.
  • Conduct regular table visits to monitor guest satisfaction.
  • Handle reservations and cancellations, following department standards.
  • Communicate any changes to reservations or cancellations to management.
  • Pre-assign tables and ensure special requests are addressed.
  • Maintain a clean and organized hostess stand and dining area.
  • Ensure tables are properly set and ready for service.
  • Monitor the cleanliness and working condition of equipment and supplies.
  • Assist staff as needed to ensure smooth restaurant operations.
  • Collaborate with restaurant staff to provide optimum service.
  • Promote a cooperative and productive working climate.
  • Be flexible and rotate within different F&B outlets as required.
  • Assist with cashiering procedures and balance transactions.
  • Participate in training and other duties as assigned by management.
  • Strong communication and customer service skills.
  • Ability to handle high-volume periods and anticipate guest needs.
  • Detail-oriented with a focus on cleanliness and organization.
  • Previous experience in a restaurant or hospitality setting is a plus.

Qualifications

  • Excellent communication and interpersonal skills
  • Professional appearance
  • Customer service-oriented mindset
  • Ability to multitask and stay organized
  • Fluent in English; additional languages are a plus
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  • Set up email alerts as new job postings become available that meet your interest!

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