F&B Cashier

Overview

Key Responsibilities

• **Financial Transactions:** Accurately process cash, credit card, and mobile payments using the Point of Sale (POS) system.
• **Guest Interaction:** Greet guests warmly upon arrival or checkout, thank them for their visit, and address any final questions or concerns.
• **Order Taking:** (For fast-casual/counter service) Take guest orders accurately, repeat them back to confirm correctness, and input them into the kitchen system.
• **Cash Drawer Management:** Balance the cash drawer at the beginning and end of every shift, ensuring all receipts, gift cards, and cash totals match the POS reports.
• **Phone & Takeout Orders:** Answer incoming phone calls, take accurate takeout or delivery orders, pack orders securely, and ensure all condiments and utensils are included.
• **Issue Resolution:** Handle guest complaints regarding billing discrepancies calmly and professionally, involving management when necessary.
• **Station Upkeep:** Maintain a clean, organized, and fully stocked checkout area (receipt paper, menus, bags, etc.).

Qualifications & Skills

• **Experience:** Proven experience as a restaurant cashier, retail cashier, or in a customer service role is preferred.
• **Math & Accuracy:** Strong basic math skills with a proven track record of handling money responsibly and accurately.
• **Tech Savvy:** Familiarity with electronic equipment and POS software (e.g., Toast, Square, Clover).
• **Communication:** Excellent verbal communication and listening skills to interact effectively with both guests and kitchen staff.
• **Stamina:** Ability to stand for long periods of time at the cash wrap or counter.
• **Integrity:** High level of honesty and reliability when dealing with financial assets.