F&B Caddie

Purpose and Scope of Position:

At Topgolf, Food and Drink Runners support our best-in-class service with hospitality for our Guests. They are experts at the technical side of the job - delivering cold, freshly poured drinks to Guests by demonstrating outstanding energy and urgency. But beyond that, our Drink Runners make our Guests feel welcome, they engage with them, work with their team mates to ensure Guests are cared for and generally help make our Guest’s visits to Topgolf memorable.

Main Duties :

(Job Related Duties)

To ensure bays are clean and ready for Guests.

To greet every Guest immediately in a friendly and approachable manner.

To engage with Guests and ensure they are well cared for at all times.

To maintain a smart and professional appearance at all times, adhering to company dress standards (including name badge) and high standards of personal hygiene.

To project positivity and have fun.

To attend daily pre shift and department meetings.

To show flexibility by assisting the Bay Hosts in caring for Guests in whatever way is needed

To pick up alcoholic and nonalcoholic beverages from the appropriate bar.

To ensure beverages are delivered quickly so they remain cold, fresh and appetizing

To dispense and serve nonalcoholic beverages.

To keep common areas clean, organized and well stocked.

Ensure Guest safety while they play the game

To Protect Guests and community by observing the rules of responsible alcohol service

To ensure health & safety procedures are followed to prevent accidents or injury in the venue.

To adhere to service standards - timeliness, quality, accuracy, sanitation, etc.

To greet every guest encountered in a friendly and approachable manner.

To be aware and demonstrate Topgolf Mission, Vision and Core Values. Will be responsible to apply the 4 Service Targets throughout serving internal and external customers.

2. Ancillary Duties :

In line with the Club’s strive for continuous improvement, you may be requested to participate in various extra activities contributing towards individuals and organizational growth.

Represent the department or a group in various committees, such as the Staff Committee, Green Theme (environmental), Food Committee, Sport Committee or projects. Be trained as a Fire Marshall or First Aider.

3. Quality Responsibilities :

Aware of Dubai Golf Mission, Vision and Values. Will be responsible to apply the 4 Service Steps throughout serving internal and external customers.

4. IT Security Awareness:

Read, Understand and comply with all applicable Information Security Policies and Procedures of wasl DG.

Co-operate, co-ordinate and share information with Internal/External Audit teams as appropriate and applicable.

Attend Information Security Awareness sessions conducted by the wasl IT Department.

All Information Security breaches, events, weaknesses, incidents (actual or suspected breaches) shall be immediately reported to the IT Service Desk.

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Viya is proud to have a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates, who bring diverse perspectives, skills, and experiences to our organisation. Our people are at the heart of everything we do, and we foster a culture built on teamwork, passion, and excellence, where every individual is encouraged to grow and contribute to our shared success.