Extra Help - Student Computer Specialist I - Technology Solutions

Under the supervision of the Service Desk Manager, the Extra Help Student Computer Specialist I i s responsible for handling client requests and incidents, assisting with escalated support issues, and partnering with Technology Solutions subject matter experts to improve support documentation. The position also ensures adherence to operational policies and procedures while maintaining a consistent, high-quality customer service experience for all clients. Duties & Responsibilities

Provide support on help tickets related to a wide variety of services in the service catalog, located at help.uic.edu.

Take inbound and make outbound calls with customers.

Answer, fulfill and resolve service-related issues, questions, and requests.

Use an online service management system to manage, update, and monitor tickets and requests.

Respond to help with tickets in a polite and professional manner.

Perform other duties and tasks assigned.

Perform other related duties and participate in special projects as assigned.

Minimum Qualifications Demonstrated good working knowledge in two of the following areas: DOS, Windows, Macintosh, Unix, and VM. Ability to convey complex and technical information in simple terms. Good oral and written communication skills, problem-solving skills. One (1) year of equivalent work experience

Demonstrated good working knowledge in two of the following areas: DOS, Windows, Macintosh, Unix, and VM. Ability to convey complex and technical information in simple terms. Good oral and written communication skills, problem-solving skills.

One (1) year of equivalent work experience

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

The university provides accommodations to applicants and employees. Request an Accommodation

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.