External Repair Executive

Scope & Summary

• Repair Order Management

• Create, raise, and process repair orders for unserviceable aircraft components in the company's ERP/CRP system (Pentagon 2000 or Quantum or AMOS)
• Ensure all repair orders are accurately documented with part number, serial number, reason for removal, and serviceability requirements.
• Monitor the lifecycle of each repair order from initiation through vendor receipt, repair progression, and final serviceable return.
• Maintain and update repair order status in real time, flagging delays or anomalies to the Repair Manager.

• Repair Shop Follow-Up & TAT Management

• Liaise daily with approved repair stations and MRO vendors to track repair progress and confirm estimated completion dates.
• Challenge and actively manage turnaround times (TATs) to maximise part availability.
• Escalate unresponsive vendors or at-risk TATs proactively; coordinate with Repair Manager to resolve bottlenecks.
• Track inbound/outbound shipments and coordinate with logistics to ensure timely despatch and receipt of components.
• Quotation Management
• Request, receive, and evaluate repair quotations from approved suppliers in line with company procurement policies.
• Analyse quotations for cost competitiveness, scope of work accuracy, and regulatory compliance before routing for approval.
• Negotiate pricing and repair terms within delegated authority; escalate above-threshold approvals as required.
• Benchmark vendor pricing against historical data and market rates to identify cost-saving opportunities.

• Supplier & Vendor Relations

• Build and maintain strong working relationships with approved repair stations globally,
• Maintain the repair vendor database, including pricing schedules, TAT commitments, capability lists, and regulatory approvals.
• Evaluate supplier performance across quality, cost, delivery, and responsiveness; escalate poor performers for review.
• Coordinate warranty claims and ensure suppliers honour warranty repair commitments for components still within warranty period.
• Support the identification and onboarding of new approved repair stations in alignment with quality and procurement teams.

• Documentation, Compliance & Reporting

• Ensure all repair documentation — including release certificates (EASA Form 1, FAA 8130-3, GCAA, CAA UK ) work orders, and test reports is received, verified, and filed accurately.
• Analyse technical documentation for completeness and compliance; report and resolve any discrepancies with suppliers.
• Prepare regular reports on repair costs, vendor TAT performance, open repair orders, and cost-saving achievements.
• Maintain master data accuracy in the ERP/CRP system (Pentagon 2000 or similar) to support operational reporting and audit readiness.
• Support internal and external audits by providing accurate, complete, and timely repair records.
• Cross-Functional Collaboration
• Collaborate with the Sales, Customer Support, Purchasing, and technical teams to align repair priorities with customer commitments and aircraft availability.
• Support the Purchasing team in identifying cost-saving initiatives and optimising repair logistics flows.
• Perform ad-hoc duties as assigned in support of departmental efficiency and customer satisfaction.

Qualifications & Experience

• Diploma or Degree in Aviation Management, Engineering, Supply Chain, or related field preferred.
• 2–5 years of experience in a Repair Coordinator, Repair Admin, within an MRO, airline, or aviation trading organisation.
• Familiarity with aviation regulatory frameworks: EASA Part-145, FAA, GCAA, CAA UK and associated airworthiness documentation.
• Familiarity with airworthiness release documentation (EASA Form 1, FAA 8130-3, GCAA, CAA UK release certificates).
• Proven experience raising and managing repair orders in an ERP system (Pentagon 2000, Quantum, AMOS, or similar).
• Experience working in a multi-region, cross-functional aviation operations environment is advantageous.
• Demonstrated ability to manage multiple open repair orders simultaneously in a fast-paced environment.

• Aviation Documentation Compliance

• Regulatory Awareness (EASA, FAA, GCAA, CAA UK)