Expertise Technical Writer (8+ Years - Madcap Flare, HTML, Microsoft Word, SharePoint) || Noida

Technical Writer

What you will do:

• Create user guides, release notes, quick references, and other assigned content.
• Analyze and translate technical designs into user-friendly client material.
• Collaborate with subject matter experts to obtain an in-depth understanding of products and documentation needs.
• Use test environments to research Fiserv products and services and obtain screen samples for documentation.
• Ensure technical accuracy, readability, and consistency across the documentation set through reviews.
• With minimal supervision and routine support, prioritizes and organizes own effectively work to meet deadlines.
• Compare alternative actions and recommend an approach to the manager, team lead, or senior team member. Ex: How to integrate content into existing deliverables or how to organize a new deliverable.
• What You Will Need to Have:
• Bachelor's Degree in English, Technical Communications, Professional Writing, or a related field preferred.
• 8+ years of relevant technical writing experience.
• Knowledge of the Microsoft Style Guide and experience with department writing standards.
• Experience with Madcap Flare, HTML, Microsoft Word, SharePoint, Adobe Acrobat, SnagIT, JIRA, and Confluence.
• Experience creating technical documentation in SDLC and Agile environments.
• Proficient in writing content in U.S. English.
• What Would Be Great to Have:
• Experience writing user interface text and application screen content.
• Experience with AI: use AI to create your documentation and write content that is AI-consumable.
• Knowledge of the banking industry, platforms, banking applications, or online financial solutions.
• Thank you for considering employment with Fiserv. Please:
• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
• Our commitment to Diversity and Inclusion:
• Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
• Note to agencies:
• Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
• Warning about fake job posts:
• Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Qualifications

• Experience with Madcap Flare, HTML, Microsoft Word, SharePoint, Adobe Acrobat, SnagIT, JIRA, and Confluence.
• Experience with AI: use AI to create your documentation and write content that is AI-consumable.

Preferred Qualifications

• Bachelor's Degree in English, Technical Communications, Professional Writing, or a related field preferred.