Expert - Transformation Process Lead

Key Responsibilities

• Governance & Compliance
• Ensure adherence to governance frameworks, controls, SOPs, and compliance requirements.
• Drive process standardization and continuous improvement across RMS operations.
• Support audit, quality, risk management, and compliance initiatives.
• RMS Process Ownership
• Act as SME for RMS applications including GRFE, SIRVAL, and MADRAS.
• Maintain end-to-end process ownership, data quality oversight, and operational readiness.
• Identify process gaps and drive sustainable improvements.
• Stakeholder Management & Coordination
• Coordinate across GRFE, EDD, SIRVAL, MADRAS, Business Operations, and Technology teams.
• Manage stakeholder communications, escalations, priorities, and dependencies.
• Ensure alignment across regional and global teams for project delivery.
• Business Analysis & Requirements Management
• Gather, analyze, and document business requirements.
• Develop user stories, acceptance criteria, and process flows.
• Support backlog prioritization and solution design discussions.
• UAT Ownership & Testing
• Lead end-to-end UAT planning, execution, defect management, and sign-off.
• Develop test scenarios, test cases, and validation approaches.
• Coordinate defect triage, retesting, and business approval activities.
• Release Coordination & Global Rollout
• Plan and coordinate release readiness, deployment activities, and global rollouts.
• Support cutover planning, go-live validation, and hypercare activities.
• Ensure seamless transition of enhancements into business operations.
• Transformation & Innovation
• Lead process improvement, automation, and transformation initiatives.
• Promote adoption of AI-enabled solutions, including Microsoft Copilot.
• Drive efficiency, standardization, and operational excellence initiatives.
• Knowledge Management
• Create and maintain SOPs, training materials, and process documentation.
• Facilitate knowledge-sharing sessions and capability-building programs.
• Support onboarding and continuous learning initiatives.

Technical Skills

• 5+ years of experience in process ownership, operations, business analysis, governance, transformation, or data-quality roles. (E)
• Strong understanding of RMS processes and platforms, preferably GRFE, SIRVAL, MADRAS, and related systems. (P)
• Experience creating user stories, acceptance criteria, process maps, and test cases. (E)
• Strong SQL and data validation skills, including data reconciliation and verification. (E)
• Experience owning UAT execution, defect management, and formal business sign-off. (E)
• Familiarity with Microsoft Copilot and other Generative AI tools. (P)
• Exposure to Power BI, SQL, Python, automation tools, and reporting solutions. (P)
• Experience in driving process improvement, digital transformation, and automation initiatives. (E)
• Knowledge of Agile methodologies, Jira, and Confluence is preferred. (P)
• Bachelor’s degree in business technology, Data Science, Information Systems, or a related field.
• Certifications in Project Management, Agile, Lean Six Sigma, Business Analysis, or Change Management are an added advantage.
• Role is at P5
• Our Benefits
• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)
• NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

Qualifications

• Bachelor’s degree in business technology, Data Science, Information Systems, or a related field.