Expert Software Engineer – ServiceNow
Role Overview
Hands-on engineering role at a healthcare technology organization modernizing its ServiceNow platform and expanding AI-driven capabilities.
The role shapes platform architecture, addresses complex technical challenges, and delivers solutions from concept to production.
Remote role in the United States or Canada; working hours must align with Eastern Time.
Key Skills for This Role
Full Job Posting
Role overview
Hands-on engineering role at a healthcare technology organization modernizing its ServiceNow platform and expanding AI-driven capabilities.
The role shapes platform architecture, addresses complex technical challenges, and delivers solutions from concept to production.
Remote role in the United States or Canada; working hours must align with Eastern Time.
Key responsibilities
- Lead complex ServiceNow development projects and platform enhancements.
- Design scalable, secure, and highly available ServiceNow architectures and integrations.
- Configure and customize business rules, client scripts, UI policies and actions, ACLs, notifications, workflows, and service catalogs.
- Support ITSM, ITOM, CSM, Incident, Problem, Change, CMDB, and Service Catalog modules.
- Build integrations using REST, web services, SSO, SAML, LDAP, JDBC/ODBC, FTP/SFTP, and related technologies.
- Identify opportunities to incorporate AI capabilities into the ServiceNow platform and develop proofs of concept.
- Troubleshoot advanced platform issues and provide expert-level technical guidance.
- Manage update sets, deployments, release activities, and peer code reviews.
- Partner with business analysts, project managers, process owners, and global development teams.
Qualifications
- At least 7 years of software engineering experience with extensive ServiceNow design and development expertise.
- Strong knowledge of ITIL processes and practical experience with ITSM, ITOM, and CSM.
- ServiceNow Certified System Administrator and Certified Application Developer credentials.
- Experience working within ServiceNow multi-domain environments.
- Proficiency with ServiceNow APIs, integrations, security, and platform architecture.
- Development experience with HTML, CSS, JavaScript, and AngularJS.
- Strong communication, problem-solving, and stakeholder-management skills.
- Bachelor’s degree in computer science, information technology, or equivalent experience.
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