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Experienced Technician Trainee

Safelite
Fairbanks, USA
Full-time
Intern · 5+ years experience
Onsite
Discovered 4 days ago

Full Job Posting

What you will do

  • Provide all vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop in the most efficient manner, focusing on safety, quality and exceptional customer service. Clean customer vehicles after every job.
  • Recalibrating automotive safety systems, including trouble-shooting and completing diagnostic testing.
  • Proficiently operate Safelite’s tools and technologies, including: True Seal®, Ezi-WireTM, Glass Table System (GTS), chemicals (as required bv the “Safelite Way of Fitting”, work order and customer administration systems, and Safelite's handheld Mobile Resource Management (MRM) technology.
  • Safely operate company and customer vehicles throughout the workday.
  • Communicate with all scheduled customers in-person, via text, and on the phone; present, promote and sell Safelite promotional items and services to customers.
  • Senior and Master Technician levels will serve as a technical resource, support technician development, share best practices, and assist with coaching and mentoring activities.
  • Performs other duties as assigned
  • Complies with all policies and standards
  • Education Qualifications
  • High School High School Diploma GED/Equivalent Preferred Preferred

Experience

  • Qualifications
  • Technician: Typically 1+ years of vehicle glass installation, repair, replacement, recalibration, or closely related automotive service experience.
  • Senior Technician: Typically 3+ years of vehicle glass experience with demonstrated technical proficiency, quality performance, and independent operation.
  • Master Technician: Typically 5+ years of vehicle glass experience with advanced technical expertise and demonstrated mentoring, coaching, or training capability.
  • Skills and Abilities
  • Ability to regularly lift and carry up to 35 pounds and occasionally lift and carry up to 50 pounds
  • Ability to stand for extended periods, work in tight spaces, bend and twist body
  • Ability to use a variety of hand tools and power tools safely and effectively
  • Ability to operate a motor vehicle in accordance with all federal, state and local laws and agreement to be monitored via in-cab vehicle safety camera / video surveillance technology
  • Maintains professionalism and passion for providing outstanding customer service and exceeding customer expectations
  • Ability to safely work outside (in a wide variety of weather conditions and extreme temperatures) for extended periods
  • Ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the “Safelite Way of Fitting”
  • Ability to work scheduled days, with flexibility on start and end times to accommodate customer’s needs
  • Proficiency in using computerized diagnostic tools to complete recalibrations and trouble-shoot issues
  • Problem-solving and ability to trouble-shoot issues, independently and collaboratively
  • Ability to read, write and interpret the English language and technical directions
  • Ability to communicate orally (via phone) and written (via computer or other electronic means)
  • Ability to maintain a professional appearance, adhering to Company uniform and PPE policies
  • Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures)
  • Preferred:
  • Passion for craftsmanship and quality work
  • Interest in emerging vehicle technology and ADAS systems
  • Desire to continue growing within the trade
  • Interest in mentoring others (Senior and Master levels)

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