Experienced Service Advisor

L0823 Subaru of Sterling

Pay: Earning protentional $64,000–$140,000 including performance-based commissions and bonuses. Final pay varies by experience, and location

Schedule: We ask that you have open availability to support dealership operations and customer demand. You will need to be available to work a flexible schedule, including evenings, weekends, and holidays.

Why Join Our Team?

Subaru of Sterling an award-winning dealership with a great reputation, beautiful, state-of-the-art facility, and amazing, supportive management! If you are passionate about providing excellent customer service and have the drive and determination to succeed, now is the time to join our growing team.

What You'll Do

Answer calls and assist customers professionally.

Identify customer needs and recommend services.

Explain repairs, costs, and completion timelines.

Conduct vehicle walk-arounds and inspections.

Obtain approval for repairs and service recommendations.

Provide accurate estimates and repair updates.

Coordinate repair orders with technicians.

Process payments and deliver completed vehicles.

Ensure a positive customer experience throughout the service process.

Follow company customer service and communication standards.

What You'll Bring

Previous Service Advisor/Service Writer experience

Polished and professional demeanor

Strong communication skills-both verbal and written

Ability to communicate technical terms to a non-technical audience

Ability to create a truly memorable experience for our customers

Ability to work well in a team environment

Outstanding attention to detail

Valid Driver's License with acceptable driving record

Total Rewards

The estimated annual earnings for this position ranges from $64,000–$140,000. This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes commission based off individual sales and gross profit, and bonuses based on individual manufacturer approvability, customer pay labor per RO, and flat rate hours. Actual pay offered may vary depending on skills, experience, job-related knowledge, and location

We offer a comprehensive benefits package designed to support you and your family, including:

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.