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Experienced Service Advisor

Liberty Superstores
Rapid City, USA
Full-time
Mid
Onsite
Discovered 1 weeks ago

Full Job Posting

Duties and Responsibilities

  • Pick up the phone with the speed and grace of a caffeinated cheetah and charm our callers with a hello so friendly, they'll think they're chatting with their favorite celebrity!
  • Tune in to the customer's channel like you're eavesdropping on the juiciest gossip, catch all the details, jot 'em down like you're creating the next bestseller, and make sure you've got every last bit of drama in writing!
  • Give the customer a precise written bill for labor and parts, and don't forget to throw in a couple of bonus service suggestions. It's like getting a sneak preview for your car's next wish list!
  • Juggle those customer appointments like a circus act and give them the grand finale of confirming their times, concerns, and the magical repair estimate—hopefully not as long as a Sunday nap!
  • Make sure to hand over repair orders to the service technicians like you're passing them the most important piece of gossip in the office—accuracy is key, but feel free to add a splash of drama when informing them about any other juicy details they might need to know!
  • Keeps a keen eye on those repairs all day like a hawk stalking its prey, sending updates to customers whenever there’s even a slight hiccup or triumph, as if it were a soap opera cliffhanger.
  • Seek customer thumbs-up for surprise car surgery and wallet slimming.
  • Making sure those final invoices don’t go rogue and matches the work that was actually done—because nothing says excitement like realizing you accidentally paid for a spaceship upgrade instead of a simple oil change!
  • Making sure the cars are delivered to the customer after we've gleefully snagged their payment faster than a caffeinated squirrel with a credit card.
  • Engages in all manner of random shenanigans as whimsically instructed.

Minimum Qualifications

  • Minimum Two (2) years Experience as a Service Advisor
  • Two (2) years of customer service experience is required.
  • One (1) to two (2) years of service advisor experience is preferred.
  • A high school diploma or equivalent preferred.
  • Must hold and maintain a valid driver’s license.
  • Liberty Superstores offers a competitive benefits package to all full-time employees which includes health, dental, supplemental, and 401(k) retirement plan.
  • Liberty provides equal employment opportunity for all individuals without regard to race, color, creed, religion, ancestry, national origin, sex, pregnancy, age, and disability, status as a veteran, citizenship or any other characteristics protected by law.
  • Employment is contingent upon the completion of a criminal background check and motor vehicle report.

Preferred Qualifications

  • One (1) to two (2) years of service advisor experience is preferred.
  • A high school diploma or equivalent preferred.

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