EXPERIENCED salon and spa Development manager

Job Summary

Key Responsibilities1. Business Development & Growth Strategy

• Develop and implement strategies to increase revenue and profitability.
• Identify new business opportunities, partnerships, and service expansions.
• Introduce new treatments, packages, and premium service offerings aligned with market trends.
• Conduct competitor analysis and market research within the UAE luxury salon & spa industry.

2. Premium Customer Experience & Brand Positioning

• Design and enforce a **luxury client journey** across all touchpoints.
• Ensure consistent delivery of exceptional, personalized service standards.
• Build VIP client programs, memberships, and loyalty strategies.
• Maintain brand image, ambiance, and service excellence aligned with a premium salon.

3. Operations Oversight

• Oversee daily operations across all sections (hair, nails, spa, etc.).
• Ensure SOPs (Standard Operating Procedures) are implemented and followed.
• Monitor service quality, hygiene standards, and operational efficiency.
• Optimize workflows to improve client experience and reduce wait times.

4. Team Leadership & Development

• Recruit, train, and develop high-performing teams.
• Build leadership within department supervisors and team leaders.
• Conduct performance reviews and implement staff development plans.
• Foster a culture of excellence, professionalism, and accountability.

5. Sales, Marketing & Revenue Management

• Set and monitor revenue targets across departments.
• Drive upselling, cross-selling, and retail product performance.
• Collaborate with marketing teams on campaigns, promotions, and brand visibility.
• Analyze sales reports and implement improvement strategies.

6. Financial Management

• Manage budgets, cost control, and profitability of operations.
• Monitor expenses, product usage, and wastage.
• Ensure financial targets and KPIs are consistently achieved.

7. Client Relationship & Retention

• Build strong relationships with VIP and high-value clients.
• Handle escalated client concerns with professionalism.
• Develop retention strategies to increase repeat business.
• Monitor client feedback and implement continuous improvements.

8. Vendor & Product Management

• Source and manage premium product lines and suppliers.
• Negotiate contracts and maintain strong vendor relationships.
• Ensure availability of high-quality products aligned with brand positioning.

Requirements

• Proven experience in salon/spa management or business development (5+ years preferred).
• Strong understanding of luxury salon & spa operations.
• Experience in the UAE or GCC market is highly preferred.
• Excellent leadership, communication, and organizational skills.
• Strong business acumen with a focus on growth and profitability.
• Ability to work in a fast-paced, high-end service environment.

• Sales & Revenue Growth

• Operational Excellence

KPIs (Performance Indicators)

• Revenue growth & profitability
• Client satisfaction & retention rates
• Service quality standards
• Team performance & staff retention
• Upselling and retail sales performance
• Brand positioning & market presence

Additional Expectations (Luxury Standard)

• Impeccable grooming and professional presence
• Strong attention to detail in service delivery and ambiance
• Ability to anticipate trends and innovate continuously
• Commitment to delivering a **premium, five-star client experience**

Job Types: Full-time, Contract

Application Question(s)

• Kindly only put in your cv if you are experienced and qualified to handle a large scale beauty imdustry business

Education

• High school or equivalent (Preferred)