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Experience Owner I Account Servicing

Citizens Financial Group, Inc.
USA
Full-time
Mid · 5+ years experience
Onsite
Discovered 1 weeks ago
confluencejira

Full Job Posting

Responsibilities

  • Develop and maintain a product roadmap, ensuring priorities align with customer needs, business objectives, and strategic goals.
  • Convert high-level vision into detailed requirements and acceptance criteria, ensuring the delivery meets quality, scope, and value standards.
  • Maintain and prioritize the product backlog, working with the Neighborhood Lead, to deliver the highest value capabilities first.
  • Collaborate closely with agile delivery teams to ensure solutions are delivered on time, meet quality standards, and achieve intended business outcomes.
  • Analyze customer feedback, operational metrics, and industry trends to identify opportunities for process improvement, automation, and enhanced user experiences.
  • Translate business objectives into actionable requirements and support the delivery of end-to-end product capabilities.
  • Monitor delivery progress, product metrics, and team performance indicators, communicating status, risks, and outcomes to stakeholders.
  • Serve as key leader on agile team(s):
  • Empower pod members to continuously learn and a grow
  • Prioritize work against clearly defined outcome-oriented goals, metrics and OKRs.
  • Support an agile mindset across internal teams to drive the transition to a customer-centric organization.
  • Provide oversight to ensure alignment with agile/scrum practices.
  • Participate in scrum of scrums ceremony aiding in impediment removal and owning applicable tasks.
  • Provide feedback to pod members on performance, and work with the Scrum Master to evaluate the performance of the Pod and its members.
  • Lead large scale product demo or reviews. Participate in prototypes development, assist with data provisioning, and perform analytics around usage, behavioral/transactional and technical data.

Required Experience

  • 5+ years of experience supporting product delivery, business analysis, or process improvement within financial services or wealth management.
  • Experience with account servicing, money movement, client maintenance, operational workflows, and integration with custodial and wealth management platforms.
  • Working knowledge of Agile methodologies, design thinking, and process automation to improve customer and operational outcomes.
  • Experience partnering with business, operations, technology, compliance, and third-party vendors to deliver solutions.
  • Strong problem-solving skills with the ability to translate business needs into effective technology solutions.
  • Strong communication and collaboration skills, with the ability to influence stakeholders and build alignment across teams.
  • Experience using Agile delivery tools such as Jira and Confluence.
  • Analytical mindset with the ability to leverage data and metrics to support prioritization and continuous improvement.
  • Customer focused with a passion for delivering innovative, digital first experiences.
  • Demonstrated ability to work effectively in team environments, navigate ambiguity, and adapt to changing priorities.
  • Required Competencies:
  • Customer Orientation
  • Agile Methodologies
  • Innovation
  • Execution and Outcome Focus
  • Technical Excellence
  • Analysis
  • Collaboration and Team Leadership
  • Bachelor’s degree
  • Experience in financial services
  • Experience establishing risk-based controls within a highly regulated environment
  • Hours and Work Schedule
  • Hours per Week: 40
  • Requirements Analysis
  • Work Schedule: Monday - Friday
  • Pay Transparency
  • We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Requirements

  • Preferred Experience

Preferred Qualifications

  • Preferred Experience
  • The salary range for this position is $125,000 - $180,00 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

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