Experience Guide (Front Desk Associate) | Studio City

Duties and Responsibilities

• Provide top level guest service for all including internal guest service.
• Know and be able to articulate The NOW mission.
• Be on time for your shift.
• Properly open and close boutique each day according to Standard.
• Operating Procedures.
• Accurately book, change and cancel massage appointments via telephone.
• Ensure necessary waivers are signed prior to appointment
• Acknowledge and greet everyone who enters and leaves.
• Provide detailed descriptions of services, enhancements, appointment cancellation/change policies, memberships, and parking information with any applicable challenges.
• Utilize computers with skill and proficiency and only for business purposes.
• Maintain cash register bank and safeguard guest financial data
• Answer the phone promptly and use the guest’s first name throughout the phone conversation.
• Actively promote services, enhancements, membership, and retail, as well special events, promotions and/or discounts available.
• Maintain eye contact when addressing external and internal guests.
• Handle guests’ questions and concerns professionally and courteously paraphrasing back what has been articulated ensuring top level communication.
• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
• Maintain a clean, safe, fully stocked and well-organized work and common areas, including sanitizing boutique common areas as needed.
• Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
• Maintain a positive attitude and contribute toward a healthy workplace that is free of bullying, discrimination, harassment, and retaliation.
• Regularly attend, participate in and support training and staff meetings.
• Assist in all areas of operation as requested by management, including additional administrative and cleaning duties as necessary.
• Communicate to management any and all occurrences involving staff or guests that require attention.
• Position Requirements:
• Must be detail-oriented and have ability to multi-task.
• Ability to be efficient and productive in a fast-paced environment.
• Must have enthusiasm and possess excellent customer service skills.
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication, listening and computer skills. Must be a team player.
• Compensation + Benefits:
• Starting Rate: $19.00/hour
• Commission: Opportunity to earn up to an additional $3/hr in commission
• Paid time off
• Health benefit eligibility for qualified team members
• Annual wellness stipend
• Team member discounts
• Aesthetically-inspiring work environment
• Growth Potential
• A positive and supportive team and company
• An environment where diversity is celebrated
• The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.