Exp Tech Supp Professional
Full Job Posting
✅ Experience
- 3–6+ years of experience in:
- Building automation / security systems
- Field service and/or remote support roles
- Experience in handling critical system operations or command center environments preferred
- ✅ Soft Skills
- Strong analytical and diagnostic approach
- Ability to work in 24x7 shift environment
- Excellent communication and coordination skills
- 🎓 Education
- Diploma / Degree in:
- Electrical / Electronics / Instrumentation / Controls Engineering (or equivalent technical field)
- 🌍 Work Environment
- 24x7 remote operations / command center role
- Interaction with global customers and field teams
- High focus on uptime, responsiveness, and service quality
- 🚀 Key Success Metrics
- SLA adherence (response & resolution time)
- System uptime and availability
- First-time fix rate (remote resolution)
- ✅
- Electrical / Electronics / Instrumentation / Controls Engineering
- (or equivalent technical field)
- BMS / Building Automation Systems
- Security systems (CCTV, Access Control, Fire/Safety integration)
- Controls (PLC/DDC systems)
- Strong troubleshooting and problem-solving skills
- Networking basics (IP, VPN, remote access)
- Industrial communication protocols
Key Responsibilities
- 🔧 Remote Operations & Monitoring
- Provide 24x7 alarm monitoring and incident management for critical systems
- Analyze system alerts and proactively identify issues before impact
- Ensure timely response, escalation, and closure of alarms/incidents
- 🛠️ Break-Fix Support
- Perform remote troubleshooting and resolution of faults in:
- BMS (HVAC controls, automation)
- Security systems (CCTV, access control, intrusion systems)
- Integrated building platforms
- Coordinate with field technicians for on-site intervention when required
- Ensure minimal downtime for mission-critical systems
- ⚙️ Controls & Systems Expertise
- Diagnose issues related to:
- Controllers (PLC/DDC)
- Field devices (sensors, actuators)
- Communication protocols (BACnet, Modbus, etc.)
- Support system configuration, tuning, and optimization remotely
- 🌐 Remote Connectivity & Support
- Establish and manage remote connectivity to customer sites
- Maintain secure access and ensure compliance with cybersecurity standards
- Provide technical guidance to field teams during installations or troubleshooting
- 📊 Documentation & Reporting
- Maintain accurate records of incidents, resolutions, and system changes
- Generate reports for:
- Alarm trends
- System performance
- SLA adherence
- 🧠 Required Skills & Experience
- Hands-on experience in:
- BMS / Building Automation Systems
- Security systems (CCTV, Access Control, Fire/Safety integration)
- Controls (PLC/DDC systems)
- Strong troubleshooting and problem-solving skills
- Familiarity with:
- Networking basics (IP, VPN, remote access)
- Industrial communication protocols
✅ Technical Skills
- Hands-on experience in:
- BMS / Building Automation Systems
- Security systems (CCTV, Access Control, Fire/Safety integration)
- Controls (PLC/DDC systems)
- Strong troubleshooting and problem-solving skills
- Familiarity with:
- Networking basics (IP, VPN, remote access)
- Industrial communication protocols
Preferred Qualifications
- Experience in handling critical system operations or command center environments preferred
About Honeywell
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