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oracle

Exp Tech Supp Professional

Honeywell
Pune, IND
Full-time
Mid · 3+ years experience
Onsite
Discovered 1 weeks ago

Full Job Posting

✅ Experience

  • 3–6+ years of experience in:
  • Building automation / security systems
  • Field service and/or remote support roles
  • Experience in handling critical system operations or command center environments preferred
  • ✅ Soft Skills
  • Strong analytical and diagnostic approach
  • Ability to work in 24x7 shift environment
  • Excellent communication and coordination skills
  • 🎓 Education
  • Diploma / Degree in:
  • Electrical / Electronics / Instrumentation / Controls Engineering (or equivalent technical field)
  • 🌍 Work Environment
  • 24x7 remote operations / command center role
  • Interaction with global customers and field teams
  • High focus on uptime, responsiveness, and service quality
  • 🚀 Key Success Metrics
  • SLA adherence (response & resolution time)
  • System uptime and availability
  • First-time fix rate (remote resolution)
  • ✅
  • Electrical / Electronics / Instrumentation / Controls Engineering
  • (or equivalent technical field)
  • BMS / Building Automation Systems
  • Security systems (CCTV, Access Control, Fire/Safety integration)
  • Controls (PLC/DDC systems)
  • Strong troubleshooting and problem-solving skills
  • Networking basics (IP, VPN, remote access)
  • Industrial communication protocols

Key Responsibilities

  • 🔧 Remote Operations & Monitoring
  • Provide 24x7 alarm monitoring and incident management for critical systems
  • Analyze system alerts and proactively identify issues before impact
  • Ensure timely response, escalation, and closure of alarms/incidents
  • 🛠️ Break-Fix Support
  • Perform remote troubleshooting and resolution of faults in:
  • BMS (HVAC controls, automation)
  • Security systems (CCTV, access control, intrusion systems)
  • Integrated building platforms
  • Coordinate with field technicians for on-site intervention when required
  • Ensure minimal downtime for mission-critical systems
  • ⚙️ Controls & Systems Expertise
  • Diagnose issues related to:
  • Controllers (PLC/DDC)
  • Field devices (sensors, actuators)
  • Communication protocols (BACnet, Modbus, etc.)
  • Support system configuration, tuning, and optimization remotely
  • 🌐 Remote Connectivity & Support
  • Establish and manage remote connectivity to customer sites
  • Maintain secure access and ensure compliance with cybersecurity standards
  • Provide technical guidance to field teams during installations or troubleshooting
  • 📊 Documentation & Reporting
  • Maintain accurate records of incidents, resolutions, and system changes
  • Generate reports for:
  • Alarm trends
  • System performance
  • SLA adherence
  • 🧠 Required Skills & Experience
  • Hands-on experience in:
  • BMS / Building Automation Systems
  • Security systems (CCTV, Access Control, Fire/Safety integration)
  • Controls (PLC/DDC systems)
  • Strong troubleshooting and problem-solving skills
  • Familiarity with:
  • Networking basics (IP, VPN, remote access)
  • Industrial communication protocols

✅ Technical Skills

  • Hands-on experience in:
  • BMS / Building Automation Systems
  • Security systems (CCTV, Access Control, Fire/Safety integration)
  • Controls (PLC/DDC systems)
  • Strong troubleshooting and problem-solving skills
  • Familiarity with:
  • Networking basics (IP, VPN, remote access)
  • Industrial communication protocols

Preferred Qualifications

  • Experience in handling critical system operations or command center environments preferred

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