Exp Tech Supp Professional
Key Skills for This Role
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Qualifications:
- Bachelor’s Degree in engineering ie. Electrical/ Electronics / Instrumentation.
- Min 3~4 years of relevant experience in configurations of FIRE/ SECURITY Products in the field.
- Must have installed and programmed relevant products in at least 10 projects.
- Excellent communication skills (oral and written)
- Excellent interpersonal, organizational, and time management skills
- Ability to type at least 35 words per minute
- Previous experience with troubleshooting software or hardware
- Strong knowledge of Microsoft Operating Systems
- Strong knowledge of Microsoft Office
- Knowledge and experience with SQL
- Basic understanding of electronics and Fire Detection and Alarm Systems.
- Experience with LAN/WAN network technologies
- A+ and/or Network+ certification
Responsibilities
- Core Responsibilities: (Include but not limited to)
- Handle internal and external level customer related issues and concerns
- Capability to fault finding issues filtered by Partner, Hub or internal customers
- Point of escalation for Technical Support Specialist
- Provide required assistance to ensure product readiness for serviceability and reliability
- Provide required assistance in internal Technical Support NPI and User Acceptance Testing
- Support the development of technical documentation and training
- Maintain acceptable call evaluation requirement & KPIs
- Develop FAQs, Technical Tips, and ‘How-To ’videos on Hardware and Software applications
- Record all customer interactions into a CRM (Customer Relationship Management) Database
- Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment
- Actively participate in departmental activities and initiatives
- Maintain acceptable call evaluation requirement
- Maintain acceptable VOC KPI requirements
About Honeywell
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