Executive - Work Place Technology

Role overview

Store IT support

• Troubleshoot POS, billing software, network, biometric attendance, and access-control issues at stores.
• Investigate store-team complaints about payment processing, queue management, and connectivity disruptions.
• Provide remote support and conduct site visits for hardware replacement, reconfiguration, or escalated issues.
• Manage support tickets within SLA, flag at-risk tickets, and keep store managers informed.

New store setup and openings

• Coordinate asset lists, timelines, network requirements, and site readiness with project and brand teams.
• Install and register POS terminals, printers, scanners, cabling, and other store equipment.
• Configure routers, switches, wireless access points, VLANs, firewalls, VPN tunnels, billing software, mobile POS, and biometric machines.
• Complete the pre-opening IT readiness review and hand over the site to store management.

Store closures and asset management

• De-install, catalogue, and reconcile closing-store equipment against the asset register; inspect, pack, and record storage details.
• Revoke user credentials, terminate network and ISP access, wipe devices, and archive configuration documentation.
• Coordinate closure tasks with project teams, HR, and the ISP, track tickets, and report on recovery and decommissioning.

End-user support and onboarding

• Troubleshoot user hardware and software, coordinate warranty repairs, and process account, permission, and network-drive requests.
• Provide guidance on Microsoft 365, VPN use, and password management, and create how-to guides for recurring queries.
• Prepare new-employee devices and software, enroll employees in biometric and access systems, provide IT orientation, and record issued assets.

Qualifications

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related technical discipline.
• Relevant professional certifications in infrastructure technologies are preferred.
• Strong hands-on technical skills across network infrastructure, POS systems, biometric equipment, mobile POS, and end-user devices.
• Disciplined approach to SLA adherence and asset management.