Executive - Work Place Technology

Hardware support duties

• Respond to hardware issues involving computers, printers, and mobile devices; install, configure, and repair equipment and peripherals.
• Set up and maintain network hardware such as routers and switches, troubleshoot basic connectivity issues, and escalate advanced problems.
• Maintain hardware inventory, track asset usage and condition, and assist with software compliance.
• Support hardware-focused upgrades and deployments and assist with hardware aspects of larger IT projects.

Executive ICT duties

• Troubleshoot hardware, software, and network issues, including device-level and application-level problems.
• Oversee network infrastructure configurations and security, conduct advanced troubleshooting, and coordinate with specialized teams.
• Manage hardware and software assets, software licensing compliance, and vendor renewals.
• Lead or coordinate software rollouts and network expansions; assess project requirements, plan resources, and support smooth transitions.
• Collaborate with hardware and software specialists to resolve complex issues and escalate high-level problems as needed.
• Train employees on software, IT policies, and security protocols; create user guides covering equipment and applications.
• Track technology developments and recommend strategies to improve system efficiency and user experience.

Role scope

Requirements

• The description does not specify formal education, experience, or certification requirements.