Executive Vice President, Commercial

Overview

Reporting Line

Team Leadership

• The EVP, Commercial will directly oversee senior leaders across:
• Trading
• Commercial Tariffs
• Commercial Projects

• Commercial Structuring & Analysis

Financial Scope

Commercial Leadership and Customer Management

• Lead the planning and execution of customer management activities in alignment with the organisation s broader strategy and growth agenda.
• Manage existing and new relationships with major power and water customers, acting as the central point of contact for commercial engagement.
• Oversee relationships with non-regulated and strategic counterparties across the United Arab Emirates and wider Gulf Cooperation Council (GCC).
• Lead negotiations on price, contract type, commercial structure, and deal implementation in close coordination with legal and finance stakeholders.
• Manage the negotiation and implementation of electricity and water sales agreements for major industrial and non-embedded customers.
• Build effective feedback loops with planning and project development teams to inform the structuring and negotiation of long-term customer agreements.
• Coordinate with finance to support timely payment flows and strong commercial governance.

Tariffs and Commercial Structuring

• Oversee the development, calculation, and approval process for bulk supply tariffs and related pricing mechanisms.
• Manage methodologies and timetables for tariff calculation in line with regulatory requirements.
• Ensure accurate calculation of fuel surcharge adjustments based on actual versus forecast consumption.
• Oversee the calculation and validation of bulk tariffs, industrial tariffs, and other customer pricing structures.
• Review and challenge tariff outputs in partnership with finance and relevant internal stakeholders before communication to customers.
• Validate tariffs applicable to retail customers under relevant electricity and water agreements.
• Monitor and report on variances between power and water purchase costs and bulk tariff revenues, feeding insight back into long-term capacity and least-cost planning.

Trading and Market Development

• Lead the development of the energy trading market and oversee the evaluation and agreement of bilateral trades.
• Drive exchange synergies with other utilities and sector participants across the United Arab Emirates.
• Build commercial cooperation frameworks that enable profitable short-term trading arrangements both domestically and regionally.
• Oversee the calculation of trading prices in line with business and market requirements.
• Negotiate and establish commercial frameworks for interconnections and cross-emirate trading arrangements.

Customer Experience and Operational Excellence

• Oversee all customer management channels and ensure robust mechanisms are in place for handling requests, complaints, and queries.
• Lead the development and maintenance of a strong customer database and account management approach.
• Monitor customer satisfaction and advocacy levels, identifying areas for improvement.
• Provide leadership, feedback, and performance support to strengthen team capability and departmental effectiveness.
• Drive continuous improvement in line with international best practice and evolving business needs.
• Ensure the timely preparation of accurate reports in line with internal standards and governance requirements.
• Ensure compliance with health, safety, security, and environmental standards, while promoting values such as sustainability, integrity, collaboration, and innovation.