Executive Technical Support, IT Service Desk

Summary

Key Responsibilities

• Executive Support (VIP / White-Glove Service)
• Provide dedicated, concierge-level IT support to executives and senior leadership
• Serve as the primary point of contact for all executive technology needs
• Anticipate and proactively resolve issues before they impact productivity
• Maintain confidentiality and discretion in all interactions
• Technical Support & Incident Resolution
• Troubleshoot and resolve hardware, software, network, and application issues across:
• Windows and macOS devices
• Mobile devices (iOS/Android)
• Collaboration tools (Microsoft 365, Teams, etc.)
• Provide rapid response to high-priority incidents impacting executives
• Coordinate with internal IT teams (network, security, infrastructure) for escalations
• Ensure minimal downtime and seamless user experience
• Occasional personal device and home office support may be requested.
• Offer guidance on secure usage of personal technology and data protection best practices
• Provide real-time troubleshooting during meetings when needed
• After-Hours & On-Call Support
• Provide off-hours, on-call, and emergency support for executive needs
• Respond to urgent issues outside of standard business hours, including evenings, weekends, and travel scenarios
• Ensure continuity of service during critical business events, travel, and presentations
• Technology Setup & Lifecycle Management
• Prepare and configure executive devices (laptops, mobile devices, peripherals)
• Manage device refreshes, upgrades, and secure decommissioning
• Ensure seamless onboarding/offboarding of executive team member
• Documentation & Continuous Improvement
• Maintain detailed documentation of executive environments and preferences
• Develop and refine support processes specific to executive services
• Identify opportunities to improve service quality, responsiveness, and user experience

Required Qualifications

• 4+ years of IT support experience, with at least 2 years supporting executives or VIP users preferred
• Bachelor's Degree in an information technology related field or demonstrated comparable experience
• Eligible to work in the United States without the need for employer visa sponsorship now or in the future
• Strong expertise in
• Mobile device management (Intune or similar)
• Proven ability to handle high-pressure, time-sensitive situations
• Microsoft 365 ecosystem
• Windows and macOS operating systems
• Base Pay
• $88,000.00 - $108,000.00 USD Annual Bonus: 20% - 30%
• #LI-Hybrid
• The base pay range reflects the minimum and maximum target salary for the position. Invenergy considers a number of factors when determining base pay offers such as the scope and responsibilities of the position and the candidate's experience, education and skills. In addition to base pay, the total annual compensation package may also include eligibility to participate in our bonus program(s) which are designed to reward individual and company performance. Your recruiter can share more about bonus eligibility for this position during the hiring process. Invenergy offers a variety of other benefits including medical, dental and vision insurance, 401k, paid time off, etc.
• Invenergy LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
• $88,000.00 - $108,000.00 USD Annual
• The base pay range reflects the minimum and maximum target salary for the position. Invenergy considers a number of factors when determining base pay offers such as the scope and responsibilities of the position and the candidate's experience, education and skills.
• Invenergy offers a variety of other benefits including medical, dental and vision insurance, 401k, paid time off, etc.

Preferred Qualifications

• 4+ years of IT support experience, with at least 2 years supporting executives or VIP users preferred
• Bonus: 20% - 30%
• In addition to base pay, the total annual compensation package may also include eligibility to participate in our bonus program(s) which are designed to reward individual and company performance. Your recruiter can share more about bonus eligibility for this position during the hiring process.