Executive - Soft Services
Skills
About This Role
Overview
We are seeking an experienced
Executive – Soft Services
- to oversee and manage soft services operations within our Facilities Management portfolio.
- The ideal candidate will have proven expertise in managing multiple soft service functions, vendor coordination, client satisfaction, and compliance with service level agreements (SLAs) in a corporate or mixed-use FM environment.
- The responsibilities will include but not limited to:
- Manage day-to-day operations of all soft services across assigned sites
- Monitor service delivery for housekeeping, pest control, waste management, landscaping, and support services.
- Support inventory control of soft service consumables and cost optimization.
- Maintaining cleanliness standards aligned with client and regulatory requirements
- Ensure contracted services are delivered in line with agreed SLAs and KPIs
- Supervise site supervisors and service staff across soft service functions, ensure proper manpower deployment.
- Coordinate with subcontractors and internal stakeholders for service delivery
- Conduct regular site inspections, audits, and service quality checks
- Handle client complaints, service requests, and corrective actions promptly
- Prepare reports related to service performance, incidents, and manpower
- Support mobilization and demobilization of soft service contracts
- Prepare and submit operational reports, performance metrics, and incident logs to management.
- Ensure compliance with HSE, company policies, and statutory requirements
- Provide required training to staff on safety and hygiene practices
- Assist management in budgeting, cost control, and service optimization
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