Executive Service Planner - Bhubaneswar
Role Overview
• The Service Planner / Sr. Service Planner is responsible for end-to-end service planning, data accuracy, system usage, productivity monitoring, and coordination with cross-functional teams to ensure smooth and timely service delivery.
• The incumbent will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.
Key Skills for This Role
Full Job Posting
Requirements
- About the Role:
- ● The Service Planner / Sr. Service Planner is responsible for end-to-end service planning, data accuracy, system usage, productivity monitoring, and coordination with cross-functional teams to ensure smooth and timely service delivery.
- ● The incumbent will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities
- ● Develop proficiency in company software (iCABS, SCP, etc.) and ensure 100% active and >95% usage of Service Companion (SCP)
- ● Support digital transition and maintain the accuracy of consumption, TOS, and service data
- ● Coordinate with IT for new users or device-related issues
- ● Ensure error-free documentation and adherence to the ticket-based callout process
- ● Organise daily/weekly/monthly service schedules for all technicians across contract, jobbing, renewals, and complaints
- ● Prioritise planning to reduce service backlog and ensure “On-Time” delivery
- ● Liaise with Sales/Service teams to accommodate urgent visits and resolve STOP/termination issues
- ● Track technician-wise productivity, efficiency, and service delivery KPIs
- ● Maintain and report the SOS daily, weekly, and monthly, including GSS SOS
- ● Provide regular updates on backlogs, critical issues, ageing profiles, and complaint trends
- ● Assist AOM/OM/ABM/BM in monitoring field KPIs
- ● Coordinate with Sales and Operations for technician routing, slot availability, and routine adjustments
- ● Raise unresolved issues to next-level management for resolution
- ● Ensure leave planning and service continuity without disruption
Key Result Areas
● On-time Service Planning
● Data Accuracy
● SCP Utilisation
● Schedule Adherence
● Reporting & Analysis
● Cross-Team Coordination
Competencies (Skills essential to the role)
- ● Detail Orientation
- ● Planning & Organizing
- ● Analytical Thinking
- ● Customer Focus
- ● Negotiation Skills
Educational Qualification / Other Requirement
- ● Minimum graduate, with 1–3 years of relevant experience
- ● Basic computer skills required (advanced proficiency is a plus)
- ● Knowledge of MS-Office/G-Suite
- ● Willing to travel occasionally within the division
Role Type / Key working relationships
● Individual contributor role
● External- Customers and customer representatives
● Internal - Sales, Operations, Business support functions
What can you expect from RPCI?
➔ Our values lie at the core of our mission and vision. We believe that it’s our people who
make our company what it is. We believe in:
● Service
● Relationships
● Teamwork
● Responsibility
DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace
welcoming to people of all backgrounds.
About Rentokil Initial
Global leader in pest control and hygiene services.
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