Executive Manager, Customer Experience

Create your best future and join Westpac as an Executive Manager, Business Home Lending.

What’s the role?

Ready to shape the future of Business Home Lending?

As Executive Manager, Business Home Lending, you’ll lead a specialist national capability with the opportunity to make lending simpler and more effective for our customers and bankers.

You’ll bring policy to life, turning complex credit and regulatory requirements into clear, practical guidance.

Working closely with Credit, Risk, Compliance, Operations, Product and State leadership teams, you’ll lead meaningful change across the lending journey, strengthen capability and help deliver sustainable customer and business outcomes.

You’ll also lead and develop a specialist team, creating clarity, building capability and helping people do their best work.

This is a full time role based in Sydney / Warrane, Gadigal Country or Melbourne / Naarm, Wurundjeri Country.

What do I need?

• Deep expertise in business and home lending policy, credit standards and regulatory requirements.
• Demonstrated ability to lead, coach and develop specialist teams and build capability at scale.
• Strong continuous improvement skills, with the ability to turn complex challenges into practical solutions.
• Strong analytical and data driven decision making skills, translating insights into clear priorities and action.
• Excellent communication and influencing skills, with the ability to make complex policy simple and build trusted relationships with senior stakeholders.

us?

We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal.

In return we’re committed to making Westpac the best place to work in the country.

Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community.

We welcome everyone – no matter your age, gender, background, or abilities.

We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page, under the ‘Diversity, sustainability and flexibility’ section.

We may close this job advertisement earlier than the advertised closing date if suitable candidates are identified.

We encourage you to apply as soon as possible.