Executive Lounge Team Leader

Job Scope

Your role

Main Duties and Responsibilities

• Team Supervision and Coordination:
• Lead and supervise the executive lounge team, including lounge attendants, servers, and bartenders, by providing guidance, support, and training to ensure a cohesive and efficient team operation.
• Coordinate team activities, delegate tasks, and monitor performance to uphold service standards, efficiency, and guest satisfaction in the executive lounge.
• Guest Interaction and Service Excellence:
• Interact with lounge guests, welcome VIPs, address guest inquiries, handle special requests, and resolve issues promptly to provide personalized and exceptional guest service in the executive lounge.
• Ensure that team members deliver attentive, courteous, and professional service to create a welcoming and luxurious environment for guests using the executive lounge facilities.
• Operational Support and Service Standards:
• Assist in the day-to-day operations of the executive lounge, including setup, service delivery, cleanliness, and maintenance, to maintain a high standard of quality and presentation in the lounge area.
• Monitor service protocols, guest interactions, and adherence to brand standards to ensure consistency, efficiency, and excellence in service delivery within the executive lounge.
• Training and Development:
• Conduct orientation sessions, on-the-job training, and skill development workshops for team members to enhance their product knowledge, service skills, and guest interaction abilities in the executive lounge.
• Provide feedback, coaching, and performance evaluations to support the professional growth and development of team members and foster a positive team culture in the executive lounge.
• Guest Feedback and Issue Resolution:
• Gather guest feedback, conduct service evaluations, and address guest concerns or complaints in a timely and effective manner to enhance guest satisfaction, service quality, and loyalty in the executive lounge.
• Implement service recovery procedures, follow-up on guest issues, and communicate guest feedback to management to improve service standards and operational performance in the executive lounge.
• Collaboration and Communication:
• Foster collaboration with F&B managers, front office staff, housekeeping teams, and other departments to ensure seamless operations, effective communication, and guest satisfaction across different hotel areas related to the executive lounge.
• Communicate operational updates, guest preferences, and service enhancements to team members, colleagues, and management to facilitate teamwork, service efficiency, and continuous improvement in the executive lounge.