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Executive IT Specialist

International Free Zone Authority
Dubai, UAE
Full-time
Mid · 4–8 years experience
Onsite
Discovered Today
WindowsmacOSiOSAndroidTeams RoomsZoom Rooms

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Main responsibilities

  • Deliver VIP-level support for C‑suite devices including laptops, mobile phones, tablets, and communication tools.
  • Manage setup, configuration, and migration of devices, including data transfer and application readiness across work and personal platforms.
  • Provide end-to-end meeting and conferencing support, including boardrooms, hybrid meetings, and AV technologies.
  • Conduct proactive device checks, updates, and maintenance to ensure optimal executive readiness.
  • Coordinate with IT Department to resolve escalations, align on standards, and ensure smooth service delivery.
  • Handle technology-related procurement, device replacements, and vendor coordination for executive requirements.
  • Maintain strict confidentiality when dealing with executive information,
  • communications, and digital assets.
  • Respond to urgent or after-hours technology needs as part of on-call availability.
  • Recommend improvements and enhancements to elevate the executive technology experience.
  • Qualifications & skills
  • Strong proficiency in Windows, macOS, iOS, and Android ecosystems.
  • Experience supporting Teams Rooms, Zoom Rooms, and major AV/conferencing technologies (Poly, Crestron, Logitech preferred).
  • Excellent troubleshooting skills across networks, conferencing tools, and end-user devices.
  • Exceptional communication, professionalism, and service-oriented mindset suited to high-demand leadership.
  • High level of discretion, reliability, and the ability to remain calm under pressure.
  • Bachelor’s degree in IT, Computer Science, or equivalent experience (preferred).
  • Experience
  • 4–8 years of IT support experience, preferably in large enterprises, multinational organizations, or corporate environments with mature IT operations.
  • Demonstrated experience providing VIP or executive-level technical support in high‑expectation environments.
  • Proven background supporting diverse device ecosystems in hybrid work settings.
  • Experience collaborating with infrastructure, networking, cybersecurity, and service desk teams within structured IT department s.

Benefits

  • 24 annual leave days​
  • Annual flight home
  • Life insurance plan
  • Medical insurance plan (with the option to upgrade at your own cost)
  • Bonus scheme (in relevant departments)

Requirements

  • Strong proficiency in Windows, macOS, iOS, and Android ecosystems.
  • Experience supporting Teams Rooms, Zoom Rooms, and major AV/conferencing technologies (Poly, Crestron, Logitech preferred).
  • Excellent troubleshooting skills across networks, conferencing tools, and end-user devices.
  • Exceptional communication, professionalism, and service-oriented mindset suited to high-demand leadership.
  • High level of discretion, reliability, and the ability to remain calm under pressure.
  • Bachelor’s degree in IT, Computer Science, or equivalent experience (preferred).
  • 4–8 years of IT support experience, preferably in large enterprises, multinational organizations, or corporate environments with mature IT operations.
  • Demonstrated experience providing VIP or executive-level technical support in high‑expectation environments.
  • Proven background supporting diverse device ecosystems in hybrid work settings.
  • Experience collaborating with infrastructure, networking, cybersecurity, and service desk teams within structured IT department s.

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