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Executive Housekeeper

Hilton HotelsSaudi Arabia, KSA2 weeks agoSenior
Senior

Skills

Executive Housekeeper

About This Role

Overview

  • As an Executive Housekeeper, you are responsible for overseeing all housekeeping/Laundry operations to deliver an excellent Guest and Member experience.
  • An Executive Housekeeper/Housekeeping Manager will also be required to evaluate guest satisfaction and set department targets and objectives.
  • Specifically, you will be responsible for performing the following tasks to the highest standards:
  • Oversee housekeeping operations

• Oversee Laundry Operations

  • Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
  • Operate within departmental budgets through effective stock and cost controls and well managed schedules
  • Set departmental targets and objectives, work schedules, budgets, and policies and procedures
  • Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard
  • Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork
  • Ensure team members have an up-to-date knowledge of all room categories and amenities
  • Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
  • Ensure staffing levels cover business demands
  • Ensure ongoing training
  • Ensure communication meetings are conducted and post-meeting minutes generated
  • Manage staff performance issues in compliance with company policies and procedures
  • Recruit, manage, train and develop the Housekeeping/Laundry team
  • Competent in property management systems
  • Assist other departments wherever necessary

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