Executive Housekeeper – Curator of City Stays & Room Radiance at Kimpton Sevn Dubai (Pre-Opening)

Overview

• A Role That Brings Cleanliness, Comfort & Memorable Guest Experiences Together – The Housekeeping Identity
• At Kimpton Sevn Dubai, Housekeeping is more than maintaining rooms—it is about creating welcoming spaces where guests feel comfortable, cared for, and completely at ease.
• Every immaculate guest room perfectly presented public area, and thoughtfully maintained space contributes to the overall guest experience.
• Housekeeping is one of the most visible reflections of our commitment to quality, attention to detail, and personalised hospitality.
• We are looking for an Executive Housekeeper who can bring this vision to life through operational excellence, leadership, and a passion for creating exceptional environments for both guests and colleagues.
• You are not only leading a department—you are shaping the spaces where unforgettable guest experiences begin.
• Every Detail Matters.
• Every Space Tells a Story.
• Every Guest Deserves Excellence.
• At Kimpton Sevn Dubai, every room and every public area reflects our standards.
• As Executive Housekeeper, you help ensure:
• Impeccable cleanliness and presentation throughout the hotel
• Exceptional guest comfort and satisfaction
• Consistent housekeeping standards across all areas of the property
• Efficient and productive departmental operations
• Strong team engagement, development, and performance
• You help create an environment defined by quality, care, and attention to detail.

Why This Role Matters

• Housekeeping is at the heart of the guest experience.
• In this role, you support the Hotel Manager by:
• Delivering the hotel's service philosophy through exceptional housekeeping standards
• Leading daily operations across guestrooms, public areas, laundry, and back-of-house spaces
• Developing a high-performing and engaged housekeeping team
• Ensuring operational efficiency, quality assurance, and compliance with brand standards
• Creating environments that consistently exceed guest expectations
• You are a key contributor to guest satisfaction, operational excellence, and overall hotel success.
• Be the Leader Behind the Experience
• You are organised, inspiring, and committed to excellence.
• Through your leadership, you will:
• Lead all aspects of the Housekeeping operation
• Ensure guest rooms and public areas consistently meet luxury standards
• Drive departmental performance through coaching and development
• Foster a culture of accountability, teamwork, and continuous improvement
• Build strong partnerships across all hotel departments
• Your influence helps create exceptional first impressions and lasting guest memories.

Deliver Exceptional Guest Experiences

• Ensure every space reflects Kimpton's commitment to personalised hospitality and attention to detail.

Lead a High-Performing Team

• Develop talent while creating an engaged, motivated, and service-oriented culture.

Maintain Operational Excellence

• Uphold quality, efficiency, and consistency throughout all housekeeping operations.

Drive Continuous Improvement

• Identify opportunities to enhance productivity, sustainability, guest satisfaction, and operational performance.

The Gig

• Reporting to the Hotel Manager, the Executive Housekeeper leads the Housekeeping operation at Kimpton Sevn Dubai, ensuring exceptional cleanliness, comfort, and presentation standards throughout the hotel.
• The Opportunity: Be part of a luxury lifestyle hotel's pre-opening leadership team
• The Focus: Operational excellence, team leadership, and guest satisfaction
• The Impact: Create an environment that consistently exceeds guest expectations while supporting hotel performance goals
• You will play a critical role in delivering the Kimpton guest experience through every room, every space, and every detail.

Stay Human

• At Kimpton, hospitality is always personal.
• In this role, you will:
• Lead with integrity, positivity, and professionalism
• Foster a culture of care, collaboration, and continuous learning
• Encourage accountability, innovation, and service excellence
• Create an environment where colleagues feel valued and empowered
• Every room prepared and every space maintained reflects our commitment to making guests feel genuinely cared for.

Your Day-to-Day

Housekeeping Operations

• Oversee all housekeeping functions including guestrooms, public areas, laundry, and back-of-house areas
• Ensure rooms are cleaned, maintained, and presented to luxury brand standards
• Monitor room readiness and coordinate closely with Front Office and Engineering teams
• Maintain housekeeping productivity, efficiency, and quality standards

Team Leadership

• Recruit, train, develop, and motivate housekeeping colleagues and supervisors
• Conduct daily briefings and departmental meetings
• Support colleague engagement, coaching, and performance management
• Foster teamwork, accountability, and professional development

Guest Experience

• Ensure exceptional guest satisfaction through room quality and cleanliness standards
• Respond to guest requests and concerns promptly and professionally
• Implement service recovery initiatives when required
• Identify opportunities to exceed guest expectations

Financial & Operational Management

• Manage departmental budgets, payroll, and labour productivity
• Monitor linen, uniforms, guest supplies, and housekeeping inventory
• Control expenses while maintaining service quality standards
• Support achievement of departmental financial objectives

Quality, Hygiene & Compliance

• Ensure compliance with health, safety, sanitation, and hygiene standards
• Conduct regular inspections and quality audits
• Maintain brand standards and operational policies
• Support sustainability and environmental initiatives

Pre-Opening Support

• Lead housekeeping pre-opening planning and operational readiness activities
• Participate in recruitment, onboarding, and departmental training programs
• Develop and implement housekeeping SOPs and service standards
• Coordinate procurement of equipment, supplies, and operating assets
• Participate in mock operations, room testing, and opening preparations

What Success Looks Like

• Consistently high guest satisfaction and cleanliness scores
• Exceptional room and public area presentation standards
• Strong team engagement, retention, and performance
• Efficient departmental productivity and cost management
• Successful quality audits and brand standard compliance
• Successful pre-opening preparation and launch

Who This Role Is Perfect For

• Experienced housekeeping leader ready to drive operational excellence
• Passionate about luxury hospitality and exceptional guest experiences
• Strong people leader with excellent organisational skills
• Detail-oriented professional committed to quality and consistency
• Collaborative team player who thrives in dynamic environments
• Motivated by developing people and creating high-performing teams

What We Need From You

Education

• Diploma or degree in Hospitality Management, Hotel Management, or a related field preferred

Experience

• 7–10 years of Housekeeping experience within upscale or luxury hospitality environments
• Minimum 3–5 years in a senior housekeeping leadership role
• Previous Executive Housekeeper experience preferred
• Luxury hotel experience highly desirable
• Pre-opening experience is an advantage
• GCC/Dubai experience beneficial

Personal Attributes

• Positive and inspiring leadership style
• Strong guest service and relationship-building skills
• Highly organised with exceptional attention to detail
• Calm, professional, and solutions-oriented under pressure
• Passionate about coaching and developing others
• Strong communication and interpersonal skills
• Committed to delivering excellence through operational discipline, team leadership, and personalised hospitality

What You Can Expect from Us