Executive Host / Hostess - International Marketing
Skills
About This Role
Player Development & Revenue Growth
- Manage and grow a dedicated portfolio of high-value domestic gaming players
- Analyze guest gaming activity, theoretical performance, trip frequency, and worth to identify growth opportunities
- Proactively solicit and book incremental trips to increase visitation and gaming revenue
- Achieve and exceed assigned revenue and player development targets
- Identify and re-activate lapsed players through strategic outreach initiatives
Guest Relationship Management
- Serve as the primary point of contact for assigned players, ensuring seamless and highly personalized experiences
- Build strong, long-term relationships through consistent communication (phone, messaging, in-person engagement)
- Conduct property tours and host on-property visits to enhance guest engagement
- Maintain discretion and professionalism in handling VIP guest information and preferences
Event & Experience Execution
- Invite, manage, and host premium guests during gaming events, tournaments, and exclusive marketing activations
- Coordinate guest participation in promotional campaigns and VIP experiences
- Ensure seamless execution of guest stays, including reservations, transportation, and personalized amenities
Operational & Administrative Responsibilities
- Maintain accurate and detailed player profiles in CRM systems, including preferences, service history, and performance data
- Issue and manage discretionary comps in accordance with internal guidelines and approval thresholds
- Prepare regular reports on player performance, trip recaps, and revenue tracking
- Ensure compliance with Wynn Resorts internal controls, responsible gaming practices, and UAE regulatory requirements
Cross-Functional Collaboration
- Work closely with Gaming Operations, VIP Services, Hotel Operations, F&B, and Events teams to deliver exceptional guest journeys
- Partner with Marketing to execute targeted domestic campaigns and player reinvestment strategies
- Support property-wide initiatives aimed at elevating the premium guest experience
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