Executive-Event Sales
Role Overview
Handle guest calls, requests, questions, concerns, and reservation transactions while supporting Sales & Marketing operations.
Use sales techniques to maximize revenue and maintain guest loyalty.
Key Skills for This Role
Full Job Posting
Position summary
Handle guest calls, requests, questions, concerns, and reservation transactions while supporting Sales & Marketing operations.
Use sales techniques to maximize revenue and maintain guest loyalty.
Guest service and sales duties
- Contact appropriate departments to resolve guest calls, requests, or problems.
- Use sales techniques, including upselling, to maximize revenue while maintaining guest loyalty.
- Determine and provide guest rewards or other complimentary gifts for patronage.
- Promote awareness of the brand internally and externally.
- Process requests to redeem Marriott Rewards points.
- Process reservation requests, changes, and cancellations by phone, fax, or mail, and enter rewards information into reservation software.
- Answer, record, and process guest calls, requests, questions, and concerns.
- Perform general Sales & Marketing office duties, including filing, email, typing, and faxing.
Service standards and team support
- Assist management with training and motivating employees, serve as a role model, and monitor performance against quality expectations.
- Follow company policies, maintain professional appearance and confidentiality, and protect company assets.
- Welcome guests, anticipate and address service needs, and express appreciation.
- Communicate professionally, maintain positive working relationships, support team goals, and perform other reasonable duties as requested.
- Read and visually verify information in different formats; move, carry, push, pull, or place objects weighing up to 10 pounds without assistance.
Preferred qualifications
- High school diploma or G.E.D. equivalent is preferred.
- At least 2 years of related work experience is preferred.
- No supervisory experience is listed; no license or certification is specified.
Schedule and position
- Full-time schedule.
- Non-management position.
Location
- Position is located at The St. Regis Residence, Marsa Arabia Island, Doha, Qatar.
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