Executive-Event Sales
Role Overview
Handle guest calls, requests, questions, and concerns and coordinate with relevant departments to resolve issues.
Support Sales and Marketing through guest service, reservation processing, and general office duties.
Key Skills for This Role
Full Job Posting
Position summary
Handle guest calls, requests, questions, and concerns and coordinate with relevant departments to resolve issues.
Support Sales and Marketing through guest service, reservation processing, and general office duties.
Guest service and sales
- Use sales techniques, including upselling, to maximize revenue while maintaining guest loyalty.
- Determine and provide complimentary gifts to guests, such as reward points, show tickets, or gift certificates.
- Promote brand awareness internally and externally.
- Process requests to redeem Marriott Rewards points.
Reservations and office support
- Process reservation requests, changes, and cancellations received by phone, fax, or mail.
- Enter Marriott Rewards information into the appropriate software when taking reservations.
- Perform filing, email, typing, faxing, and other general Sales and Marketing office duties.
Service standards and teamwork
- Assist management in training and motivating employees, serve as a role model, and monitor adherence to quality expectations.
- Follow company policies, maintain a clean and professional appearance, protect confidential information and company assets, and welcome guests according to standards.
- Anticipate guest needs, communicate professionally, maintain positive working relationships, and support shared team goals.
- Perform other reasonable duties as requested by supervisors; move or carry objects weighing up to 10 pounds without assistance.
Preferred qualifications
- At least 2 years of related work experience.
- High school diploma or GED equivalent is preferred.
- No supervisory experience is required; no license or certification is specified.
Schedule and location
- Full-time role at The St. Regis Residence, Marsa Arabia Island, Doha, Qatar.
- The role is not remote.
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