Executive-Event Sales
Role Overview
The posting identifies a full-time, non-management position in Sales & Marketing.
The listed work location is The St. Regis Residence, Marsa Arabia Island, Doha, Qatar.
Key Skills for This Role
Full Job Posting
Position details
The posting identifies a full-time, non-management position in Sales & Marketing.
The listed work location is The St. Regis Residence, Marsa Arabia Island, Doha, Qatar.
Guest service and reservations
- Resolve guest calls, requests, and problems by contacting the appropriate department.
- Answer, record, and process guest calls, requests, questions, and concerns.
- Process reservation requests, changes, and cancellations received by phone, fax, or mail.
- Enter Marriott Rewards information into the appropriate software when taking reservations and process reward-point redemption requests.
- Use upselling and other sales techniques to increase revenue while maintaining guest loyalty.
- Determine and provide complimentary items or rewards to guests for their patronage.
Team and office duties
- Promote awareness of the brand image internally and externally.
- Perform Sales & Marketing office duties such as filing, emailing, typing, and faxing.
- Assist management with training and motivating employees and serve as a role model.
- Monitor others' performance against quality expectations and standards.
- Perform other reasonable duties as requested by supervisors.
Preferred qualifications
- A high school diploma or G.E.D. equivalent is preferred.
- At least 2 years of related work experience is preferred.
- No supervisory experience or license or certification is specified.
Service and conduct expectations
Welcome and acknowledge guests, anticipate and address their service needs, and thank them with genuine appreciation.
Use clear, professional language; prepare and review written documents accurately; and answer telephones with appropriate etiquette.
Follow company policies, maintain a clean and professional appearance, protect confidential information and company assets, and support team goals.
The role may involve moving or carrying objects weighing up to 10 pounds without assistance.
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