Executive-Event Sales

Position details

Guest service and sales

• Respond to guest calls, requests, questions, and concerns, contacting the appropriate department to resolve issues as needed.
• Use sales techniques, including upselling, to maximize revenue while maintaining guest loyalty.
• Determine and provide complimentary rewards or gifts for guest patronage, and promote brand awareness.
• Process Marriott Rewards redemption requests and enter rewards information when taking reservations.
• Process reservation requests, changes, and cancellations received by phone, fax, or mail.

Office and team support

• Perform general office duties supporting Sales and Marketing, including filing, emailing, typing, and faxing.
• Assist management in training and motivating employees and serve as a role model.
• Welcome guests, anticipate and address service needs, and thank guests according to company standards.
• Communicate professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
• Maintain positive working relationships, support team goals, and listen and respond to employee concerns.
• Monitor others' performance for adherence to quality expectations and perform other reasonable duties as requested.

Preferred qualifications

• A high school diploma or G.E.D. equivalent is preferred.
• At least two years of related work experience is preferred.
• No supervisory experience is specified as required; no license or certification is listed.

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