Executive Document Controller
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About the Role
Overview The Executive Document Controller is a dual-function role within the CEO's office, responsible for upholding company-wide documentation standards while providing high-level operational support to the CEO.
Key Skills for This Role
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Overview
The Executive Document Controller is a dual-function role within the CEO's office, responsible for upholding company-wide documentation standards while providing high-level operational support to the CEO.
The role demands autonomy, speed, and sound professional judgement in a fast-paced retail and e-commerce environment.
Key Responsibilities
- Develop, maintain, and enforce company-wide document standards, templates, and naming conventions
- Manage the full document lifecycle — creation, version control, archiving, and retrieval
- Build and maintain a centralised filing system accessible to relevant teams
- Ensure all reports, SOPs, and communications are consistent in format and tone
- Act as a communication bridge between the CEO and internal teams across buying, logistics, finance, e-commerce, and retail operations
- Draft, proofread, and manage correspondence on behalf of the CEO
- Track action items and follow up with department heads to ensure deadlines are met
- Flag upcoming commitments and remind the CEO of key deadlines and pending items
- Prepare meeting materials, agendas, minutes, and follow-up summaries
Qualifications
- Bachelor's degree in Business Administration, Communications, or a related field
- 2–4 years of experience in document control, executive assistance, or operations coordination; background in e-commerce or retail is an advantage
- Strong written and verbal communication in English
- Proficient in Microsoft Office and document management tools
- High attention to detail with the ability to manage multiple priorities simultaneously
- Comfortable working directly with senior stakeholders
- Discreet and professional in handling sensitive information
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