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Executive Director Clinical Operations, Humboldt

Swedish Health Services
Eureka, USA
Full-time
Director · 7+ years experience
Onsite
Discovered 6 days ago
CommunicationNegotiation

Full Job Posting

What You'll Do

  • Principal Position Accountabilities
  • Provide overall direction and leadership to medical offices. Assure compliance with the laws, rules and standards of regulatory bodies and accreditation agencies.
  • Responsible for clinic operations including workforce strategies, budgeting, access, financial performance, achievement of service metrics, and management of teams and deliverables.
  • Work with local and regional teams across ministries to identify and scope appropriate growth opportunities.
  • Collaborate with primary care, Clinical Programs, Value Teams, acute care, division and system leadership, central services, and other services and departments to provide programs and services in response to the community's needs and to our strategies. Direct various projects related to growth, service and operational excellence.
  • Provide relevant operational feedback to and from providers, clinic leadership and staff involved in operations and programs; recommend and influence strategic and tactical programs.
  • Guide and support clinic leadership in developing goals and annual operating budgets for assigned clinics and ensure that individual clinics are operating within budget guidelines and are meeting stated quality and productivity objectives.
  • Participate in budget/space/capital planning related to clinics. Monitor metrics including revenue, payor mix, productivity and expenditures.
  • Hire, train, guide, evaluate and provide leadership for clinic Directors of Operations and clinic manager(s) to support the infrastructure needs of day-to-day operations of the clinics. Develop and support programs that support DEI initiatives and goals and encourage a diverse workforce.
  • Lead and/or provide support for other strategic priorities on an as-needed basis.
  • Represent specialty clinics as a government, business and community liaison.
  • Represent specialty clinics on key committees and boards within Providence.

What You'll Bring

  • Education & Credentials
  • Bachelor's Degree in Business, Healthcare Administration or related field.
  • Master's Degree in Business Administration/Healthcare Administration or related field (preferred).
  • Experience & Expertise
  • 7 years of management experience; experience in progressively responsible roles with demonstrated leadership experience and strong project/change management skills (preferably within Healthcare).
  • Experience working in a large matrixed organization including experience with operations, finance, quality, risk and business growth and development.
  • Must have worked directly with healthcare leadership including physicians.
  • 7 years of experience working with community and business leaders, physicians and other clinical leaders, finance and operations leaders and executives.
  • Experience in building new business, developing and managing people and teams, designing and/or re-inventing systems and structures and aligning teams and individuals around priorities.
  • Experience with developing and monitoring financial and operational accountability and reporting systems.
  • Professional & Leadership Capabilities
  • Strategic Thinking & Planning
  • Experience in developing strategic and business plans, budgets and proforma.
  • Operational Understanding and Effectiveness
  • Strong negotiation experience and proven track record in successfully developing and executing negotiation strategies for significant and complex relationships.
  • Skilled in CAP, Lean and complex project management.
  • Public presentation and communication skills.
  • Self starter with personal values compatible with Providence.
  • Ability to collect, analyze and present data and research with credibility to both inform decisions and help build the case for change to support the execution of a decision(s). Ability to communicate in both written and oral form of highly complex information that will allow leaders to make the appropriate decisions; ability to design, develop and implement highly complex expansion possibilities.
  • Understands core business processes and operations. Strong negotiation skills. Demonstrated ability to navigate politically sensitive discussions and implement creative solutions to achieve shared objectives. Ability to work and succeed in a highly matrix organization.
  • Functional Competencies
  • Possess and leverages senior-level organizational development, change management, communication, and project management skills and competencies to proactively and effectively drive outcomes. Can build shared vision, accelerate alignment, and rapidly adopt and drive enablers to success.
  • Initiating and Influencing
  • In the role of change agent, educates, influences, and encourages decision makers at all levels, in groups and individually, about change processes, effectiveness, and process improvement. Effectively advocates for involvement and commitment from all levels to initiatives associated with organizational evaluation and improvement. Ability to direct and motivate leaders who are not direct reports. Researches and identifies potentially improved structures, processes, methodologies for high performance through reading, networking, educational activities, etc.
  • Teamwork and Cooperation
  • Models effective team membership for others in the System. Encourages team cooperation and fosters the development of trust. Actively facilitates and supports team decisions. Takes initiative to resolve conflict. Contributes in concrete ways to an effective and satisfying work environment.
  • Problem Solving and Decision-Making
  • Demonstrates the ability to deal with complexity. Consistently makes sound decisions that reflect thorough consideration of alternatives and creative solutions that influence change. Maintains an awareness of and is sensitive to the impact of decisions on others.
  • Flexibility and Response to Change
  • Demonstrates the ability to deal with ambiguity. Supports and promotes new or evolving procedures and routines. Participates actively in the change process and offers suggestions for new approaches.
  • Quality of Work
  • Manages time effectively. Anticipates problems and takes corrective action prior to completing the task.
  • Customer Service
  • Anticipates and takes personal responsibility for customer satisfaction. Leads by example. Consistently goes out of the way to listen, understand, and respond to the needs of others in a sensitive manner. Difficult or unusual contacts are repeatedly handled with success.
  • Personal Effectiveness
  • Is viewed by others as a leader. Demonstrates high credibility and capacity to drive change. Handles failures constructively. Is responsive and service-oriented. Ability to provide leadership as a servant leader. Ability to work in a stressful environment, while maintaining a calm demeanor.
  • Achievement Motivation
  • Sets challenging objectives and works against self-defined standards of excellence to continually improve personal performance. Self-directed.
  • Communications
  • Exceptional oral (presentation) and written communication. Must be able to communicate to a wide variety of audiences. Listens with sensitivity and openness. Actively seeks constructive feedback and remains open and receptive to it. Maintains and presents messages in a logical and well-organized manner. Anticipates the information needs of others.
  • Why Join Us?
  • Specialty Clinic Leadership: Provide leadership, direction, and administration for specialty clinics across Providence Medical Foundation.
  • Strategic Growth: Work across the medical group, acute care, clinical programs, finance, planning, and strategy to identify and execute growth opportunities.
  • Operational & Financial Impact: Lead clinic operations, workforce strategies, access, budgeting, financial performance, service metrics, quality, and productivity.
  • Executive Partnership: Serve as a key member of the Providence Medical Foundation Executive Team while partnering with physicians, clinical leaders, community leaders, and executives.
  • Ready to Shape the Future of Healthcare?
  • If you are an experienced healthcare operations leader with expertise in specialty clinic operations, strategic growth, physician partnership, and organizational transformation, we encourage you to apply and help advance efficient, high-quality, coordinated, patient-focused care across Providence Medical Foundation.
  • The full pay range is listed in accordance with applicable law. Final compensation will be determined based on qualifications, experience, organizational compensation alignment, and the approved hiring department budget for the position. This position may also be eligible for incentive compensation and benefits.

Preferred Qualifications

  • Master's Degree in Business Administration/Healthcare Administration or related field (preferred).

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