Executive - Clinic Administration
Skills
About This Role
Overview
Responsible for supervising operational aspects of the medical centre within a specified practice to
achieve excellent customer service, quality, cost, and delivery performance in line with company strategy, goals and values.
Responsibilities
- Implement and Improve Quality SOP’s and work closely with Quality Manager.
- Coordinate Insurance process at clinic level.
- Supervise daily accounts.
- Coordinate with store; and raw materials purchase, movement and usage.
- Supervise house-keeping & waste disposal.
- Coordinate routine checks: in treatment rooms, procedure rooms to ensure best quality and on
- injections, vaccines and lab reagents expiry dates.
- Keep a tab on MOH requirements at clinic, doctors and staff and ensure compliance.
- Manage and maintain patient contact details and other internal documents.
- Coordinate with Lab and Radiology departments and ensure accurate reports.
- Coordinate visiting doctor’s appointments & coordination for Radio Talk.
- Supervise front office administration.
- Schedule and implement monthly duty roaster.
- Supervise employee attendance (check in/out) and reporting.
- While on duty ensure you are based in public areas to assist patients and supervise the consistent
- delivery of leading edge customer service
- No patient should be left unattended more than 5 minutes from the time they arrive.
- Facilitate, induct, train and develop and support staff on the job.
- Actively get involved in staff performance management.
- Supervise and coordinate absence & sickness of staff.
- Communication of company messages.
- Encourage effective teamwork across all departments.
- Effectively participate and coordinate in organizing CME
- Coordinate with Corp HR for staff queries and documentations.
- Additionally, you are assigned to train and educate your staff adequately as per the guidance of HR.
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