Executive Assistant | Customer Success Executive

Role overview

Executive support

• Support senior executives and management teams with administrative and operational work.
• Manage calendars, meetings, appointments, schedules, commitments, deadlines, and action items.
• Coordinate meetings, calls, presentations, events, and business travel, including itineraries and accommodation.
• Prepare agendas, reports, briefing materials, presentations, and follow-up documents; handle confidential information discreetly.

Customer success

• Act as a contact between executives, customers, internal departments, and external stakeholders.
• Support customer relationships, onboarding, account coordination, service delivery, and ongoing engagement.
• Respond to customer requests and concerns; coordinate solutions and track issues through timely resolution.
• Monitor satisfaction, feedback, service quality, and account health; maintain accurate customer records and CRM information.
• Coordinate customer meetings, reviews, presentations, demonstrations, and follow-up activities.
• Work cross-functionally to support customer needs, improve service, and contribute to renewals and account growth.

Required qualifications

• Experience in Executive Assistance, Customer Success, Client Services, Account Management, Administrative Support, or a related role.
• Strong organization, time management, prioritization, communication, customer-service, relationship-management, and stakeholder-management skills.
• Ability to manage schedules, documents, competing priorities, and customer service issues professionally.
• Proficiency in Microsoft Outlook, Teams, Word, Excel, PowerPoint, and Google Workspace.

Preferred and advantageous qualifications

• Experience supporting senior executives or stakeholders is an advantage.
• CRM experience, including Salesforce, HubSpot, Microsoft Dynamics, or similar platforms, is an advantage.
• Report and presentation preparation experience is preferred; account management, onboarding, retention, or client relationship experience is advantageous.
• A relevant diploma or bachelor's degree is preferred; related professional certifications are advantageous.

What the employer offers

• Opportunity to combine executive support and customer success, with exposure to senior executives, key customers, operations, and cross-functional teams.
• Professional training, mentorship, development, and potential progression into executive operations, customer success, account management, or client services roles.
• The posting mentions competitive compensation, performance incentives, and a benefits package.