Executive Assistant

Role overview

Office administration

• Welcome office visitors, determine the purpose of their visit, and direct or escort them appropriately.
• Handle routine correspondence, prepare responses, and attach relevant files to incoming mail.
• Prepare and distribute meeting minutes; manage incoming and outgoing mail.
• Create and maintain paper and electronic filing systems for records, reports, and documents.
• Transmit information and documents by computer, mail, or fax.
• Prepare letters, memos, and other documents using word-processing, spreadsheet, database, or presentation software.
• Enter and retrieve database information to update records, files, and reservations and respond to requests.
• Operate standard office equipment and document customer requests or complaints for relevant staff.

Guest service and teamwork

• Welcome guests according to brand standards, anticipate and respond to their needs, assist people with disabilities, and thank guests warmly.
• Communicate clearly and courteously, develop positive working relationships, support colleagues, and perform other appropriate duties as requested.

Work expectations

• Follow company policies and procedures; maintain a clean, complete uniform and professional appearance.
• Protect confidential company and hotel information and company property.
• Move, lift, carry, push, pull, and place loads up to 4.5 kg independently.

About the employer