Executive
About the Role
Required Qualifications: Languages: Fluent in English (written and spoken). Experience: Minimum of 2 years of customer service experience, preferably in an e-commerce or retail environment. Skills: Strong communication and interpersonal skills. Proficient in using customer service management tools and CRM systems. Ability to multitask and manage high volumes of queries. Excellent problem-solving and troubleshooting abilities. Strong organizational skills and attention to detail.
Full Job Posting
Qualifications
- Higher Education Diploma with 0 - 2 years of relevant experience
Responsibilities
- Provide leadership to managers and drive strategic initiatives within the organization.
- Process and verify customer orders to ensure accuracy and timely fulfillment.
- Address inquiries related to orders not received, including investigating delivery delays or missing items.
- Handle issues regarding returns that have not been credited, including coordinating with relevant teams to ensure timely resolution.
- Resolve general customer inquiries regarding product availability, pricing, and order status.
- Communicate with logistics and warehouse teams to ensure smooth processing of orders and deliveries.
- Address queries from Next stores regarding deliveries of customer parcels, ensuring timely and accurate dispatch of items.
- Assist stores with stock checks to confirm inventory levels and resolve discrepancies between online stock and in-store stock.
- Liaise with relevant teams to facilitate product availability and deliveries to stores.
- Handle inquiries from international customers regarding orders not received, tracking information, and returns.
- Provide order tracking information and resolve issues with international deliveries, including liaising with couriers and customs services.
- Manage return processes for international customers, ensuring they receive timely updates and solutions.
- Provide support in multiple languages (English, German, Mandarin, and Arabic) to address diverse customer needs.
- Ensure that international customers receive exceptional service and all queries are resolved in a timely manner.
- Adjust and update customer accounts as necessary, including resolving billing issues, updating contact details, and processing refunds.
- Assist in sending mass customer communications, such as promotional emails, order updates, and return instructions.
- Maintain accurate and up-to-date records of customer interactions in the CRM system.
- Collaborate with cross-functional teams (e.g., logistics, IT, and marketing) to improve customer service processes.
- Provide excellent customer service by addressing complaints, providing solutions, and ensuring customer satisfaction.
- Stay updated on company products, services, and policies to assist customers effectively.
- Contribute to the continuous improvement of customer service processes and tools.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at EXL
Senior Executive
Kochi, IND
Senior Associate - F&A Operations in Procure to Pay - Unclaimed Property Research
Senior Executive - Coding Auditor
Chennai, IND
Senior executive Surgery Coder : Hiring an experienced Surgery Coder with 3+ years of multi-specialty outpatient surgery coding experience, including IVR and General Surgery. The role requires CPC certification, strong k
Outpatient Auditor II
, USA
Remote Certified Outpatient Auditor – Infusion, Surgery, Radiology & Hospital Services
LCNC Lead
, IND
As a LCNC Lead, you will oversee a team of LCNC Engineers, guiding them in the development of low-code/no-code applications. Your role includes setting project goals, ensuring the quality of deliverables, and managing ti
Fraud Analytics Manager - Banking & AI Solutions
Three Rivers, USA
Data Fraud Analytics Manager – Banking & AI Solutions
Senior Manager
Noida, IND
This position requires to do Financial Planning & financial forecasting, need to do variance analysis, provides commentary & Reporting. Scenario based modelling to support and evaluate business stress testing. This job a
Lead Assistant Manager
Bengaluru, IND
We are seeking a Data Analyst to collect, analyze, and interpret data to support business decision-making. The ideal candidate will have strong analytical skills, experience working with large datasets, and proficiency i
Provider Relations Coordinator - Inbound
, USA
Join EXL Health as a Provider Relations Coordinator – Be the Voice Providers Trust! Are you a proactive communicator with excellent problem-solving skills and a passion for helping others? EXL Health is looking for dedi
Senior Executive
Kochi, IND
Senior Executive - Coding Auditor
Chennai, IND
Outpatient Auditor II
, USA
LCNC Lead
, IND
Fraud Analytics Manager - Banking & AI Solutions
Three Rivers, USA
Senior Manager
Noida, IND
Lead Assistant Manager
Bengaluru, IND
Provider Relations Coordinator - Inbound
, USA