Exceptions Analyst
Role Overview
The purpose of an Exceptions Specialist is to look into abnormalities that appear on our client’s bills. As a Utility Expert you will learn to decipher when meter reads and other information on the bills seems to be out of the ordinary. You will be a part of a team that has the potential to make a big impact on our clients. For example, in 2022 we were able to save our clients a combined total of $2,381,327.63!!!
Key Skills for This Role
Full Job Posting
Location(s)
- Logan, UT, USA
Overview
The purpose of an Exceptions Specialist is to look into abnormalities that appear on our client’s bills. As a Utility Expert you will learn to decipher when meter reads and other information on the bills seems to be out of the ordinary. You will be a part of a team that has the potential to make a big impact on our clients. For example, in 2022 we were able to save our clients a combined total of $2,381,327.63!!!
Responsibilities
- As an Exceptions Specialist, you will:
- Research and resolve anomalies in utility provider bills.
- Communicate with utility providers and clients through email and on the phone.
- Determine the best course of action to resolve issues and contacting the necessary party.
- Detect inefficient processes and find innovative solutions
- Medium phone usage-outbound calls with providers and clients, 25% of your day.
Qualifications
- Attention to detail
- Ability to explain complex ideas, both verbally and written, using clear, professional language
- Ability to prioritize time well and push yourself to consistently achieve higher goals
- Problem-solving skills – ability to independently use the resources and tools provided to you
- Comfortable using a computer, Google Drive, and Excel
- Committed to quickly learning and adapting to new computer software
- Ability to meet deadlines
- As an Exceptions Specialist, you will also be eligible for performance-based bonuses.
Education & Experiences
High School diploma or equivalent
About Conservice LLC
Utility management and billing company serving property owners and managers with software, payment, procurement, and analytics services.
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