Event Manager

Own all event details once the event is booked and handed off from sales team

Review contracts, BEOs, and event notes for accuracy and completeness

Create and manage event timelines, layouts, seating charts, and room assignments

Coordinate menu selections, special requests, dietary needs, and service style

Schedule banquet staff based on event size and service requirements

Lead day-of execution, ensuring events start on time and run according to plan

Serve as primary on-site contact for hosts during events

Conduct pre-event meetings with teams to review logistics and service expectations

Develop, communicate, and enforce banquet standard operating procedures

Hire, train, coach, performance manage, and support banquet teams on service standards and execution excellence

Ensure rooms are properly set according to diagrams and guest specifications

Maintain inventory related to banquet service, linens, A/V, and equipment

Partner with culinary team on timing, flow of food, and menu execution

Monitor banquet profitability through labor, food cost, and expense control

Support menu pricing, updates, and rollout execution

Review event performance and address service recovery when needed

Track and drive results on banquet guest experience metrics and KPIs

Partner with Sales Managers to ensure clean event handoffs

Communicate changes to menus, guarantees, and setup in a timely manner

Work with IT/vendor partners on banquet systems, phones, printers, and CRM tools

Maintain banquet event systems, room setup libraries, and menu files

Review reports related to revenue, lost business, repeat business, and guest feedback

Ensure accuracy of BEOs and event documentation