Event Delivery Coordinator
Role Overview
The Event Delivery Coordinator reports to the Senior Manager, Sydney Hub and works in the Professional Services Team.
The role supports customers using event management software and coordinates virtual and in-person event delivery.
Work involves collaboration with event agencies, marketing managers, and internal teams.
Key Skills for This Role
Full Job Posting
About Jomablue
Jomablue provides event technology and event management software and delivers complex events for enterprise customers.
The role
The Event Delivery Coordinator reports to the Senior Manager, Sydney Hub and works in the Professional Services Team.
The role supports customers using event management software and coordinates virtual and in-person event delivery.
Work involves collaboration with event agencies, marketing managers, and internal teams.
Location and travel
- The full-time role is based in the Ultimo, NSW office.
- Regular domestic and international travel is required to support event delivery.
- The role includes working onsite with a team at event venues.
Duties
- Produce and maintain project plans and documentation for multiple client events.
- Partner with Project Delivery Leads and liaise with customers throughout projects.
- Use Jomablue products to build, deliver, and support virtual and onsite experiences.
- Participate in client meetings and respond to customer requests through a Help Desk within defined processes and SLAs.
- Follow standard operating procedures and complete tasks on time.
- Work with teams at national and international venues to deliver projects.
Essential skills and experience
- 1–2 years in event coordination or support, project coordination, customer success, or customer onboarding.
- Exceptional customer service and communication skills; detail orientation, organisation, and presentation skills.
- Time management, deadline management, and multitasking ability.
- Proactive, self-motivated, team-oriented, flexible, adaptable, and able to solve problems.
- Technical agility and ability to learn evolving products quickly.
- Competence with cloud-based technologies, including or similar to Google Workspace, Microsoft Office 365, or Salesforce.
- Willingness to travel domestically and internationally and adapt to event-industry hours.
Desirable experience
- Digital production, account management, or website development projects from requirements gathering through launch.
- CRM, CMS, or project management software experience.
- Interest in SaaS or technology that supports customer success.
Team competencies
The posting also highlights communication, collaboration, customer focus, problem solving, decision making, and adaptability.
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