EUS Manager

Key Responsibilities

• Team Leadership: Manage, coach, and develop a team of technical resources supporting EUS platforms. Establish clear ownership, priorities, delivery expectations, and accountability.
• Execution Management: Drive projects, operational initiatives, remediation efforts, and service improvement work from planning through completion. Ensure actions are tracked, blockers are removed, and outcomes are delivered.
• Technical Direction: Provide practical technical leadership across Citrix, desktop engineering, VDI, Windows endpoint services, Nutanix-aligned infrastructure, and related EUS platforms without needing to personally engineer every solution.
• Operational Discipline: Improve incident follow-up, problem management, change readiness, documentation quality, monitoring, capacity awareness, and handoff between engineering and operations.
• Stakeholder Communication: Communicate clearly with senior leaders, peer technology teams, service owners, vendors, and business stakeholders. Summarize risks, tradeoffs, and decisions in a direct and actionable way.
• Prioritization and Planning: Balance project delivery, operational stability, lifecycle management, security requirements, audit needs, and support escalations.
• Cross-Team Collaboration: Partner with Infrastructure, Windows, Active Directory, Exchange, Networking, Security, Service Desk, Application teams, and Release/Change Management to coordinate work and resolve dependencies.
• Vendor and Service Management: Engage external vendors and partners as needed to drive support cases, roadmap discussions, platform improvements, licensing discussions, and service accountability.
• Risk and Control Management: Ensure changes are properly planned, reviewed, documented, tested, and communicated. Maintain alignment with enterprise governance, security, compliance, and change management requirements.
• Continuous Improvement: Identify recurring issues, process gaps, automation opportunities, and service improvement areas. Drive measurable improvements rather than accepting repeat firefighting.
• Technical Scope The manager should have enough technical fluency to lead the team effectively, challenge assumptions, and make informed decisions. Deep hands-on engineering expertise in every area is not required.
• Citrix Virtual Apps and Desktops, Citrix Cloud, StoreFront, Delivery Controllers, PVS/MCS concepts, Director, and related administration models.
• NetScaler/ADC concepts, remote access, load balancing, authentication flows, certificates, and high availability patterns.
• Windows desktop and virtual desktop engineering, image management, application delivery, Group Policy, profile management, patching, and performance troubleshooting.
• Nutanix HCI concepts, platform availability, capacity awareness, escalation management, and dependencies between compute, storage, networking, and virtual desktop
• PIMCO follows a total compensation approach when rewarding employees which includes a base salary and a discretionary bonus. Base salary is the fixed component of compensation that is determined by core job responsibilities, relevant experience, internal level, and market factors. The discretionary bonus is used to award performance and therefore is determined by company, business, team, and individual performance.
• Salary Range: $ 150,000.00 - $ 225,000.00
• Equal Employment Opportunity and Affirmative Action Statement
• PIMCO recruits and hires qualified candidates without regard to race, national origin, ancestry, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender (including gender identity and expression), age, military or veteran status, disability (physical or mental), any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other basis such as medical condition, or marital status under applicable laws.
• Applicants with Disabilities
• PIMCO is an Equal Employment Opportunity/Affirmative Action employer. We provide reasonable accommodation for qualified individuals with disabilities, including veterans, in job application procedures. If you have any difficulty using our online system due to a disability and you would like to request an accommodation, you may contact us at 949-720-7744 and leave a message. This is a dedicated line designed exclusively to assist job seekers with disabilities to apply online. Only messages left for this purpose will be considered. A response to your request may take up to two business days.
• Technical Scope
• The manager should have enough technical fluency to lead the team effectively, challenge assumptions, and make informed decisions. Deep hands-on engineering expertise in every area is not required.