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European Road Freight Coordinator

Rhenus Group
Bristol, GBR
Full-time
Junior · 1+ years experience
Onsite
Discovered 3 weeks ago

Full Job Posting

What You Bring:

  • Main Duties:
  • Client Relationship Management: Act as the dedicated point of contact for clients, providing regular shipping updates and resolving concerns proactively.
  • Onboarding & Retention: Guide new clients smoothly through onboarding processes and maintain high service standards to drive account retention
  • Tracking and Support: Monitor shipments in transit and update clients on delivery progress.
  • Risk Management: Arrange cargo insurance and handle claims for lost or damaged goods
  • Documentation Management: Verify the commercial invoices and request for all import/export paperwork to be raised
  • Rate Negotiation: Negotiate prices and book cargo space with transport carriers and in our internal systems Proof of Delivery
  • Key Competencies and Skills:
  • Organization: Ability to track multiple shipments and schedules at the same time.
  • Communication: Clear contact with clients, overseas partners, and carriers.
  • Problem-Solving: Quick fixes for delayed cargo, route changes, or customs holds.
  • Computer Literacy: Skill in using modern logistics and tracking software
  • Education and Experience:
  • Minimum of 1 year's experience in European road freight
  • Strong customer service skills
  • Proficient in Maths and English
  • Additional language skills would be advantageous
  • Proficient in Microsoft Office applications, including Word, Excel, and Teams

Qualifications

  • Client Relationship Management: Act as the dedicated point of contact for clients, providing regular shipping updates and resolving concerns proactively.
  • Onboarding & Retention: Guide new clients smoothly through onboarding processes and maintain high service standards to drive account retention
  • Tracking and Support: Monitor shipments in transit and update clients on delivery progress.
  • Risk Management: Arrange cargo insurance and handle claims for lost or damaged goods
  • Documentation Management: Verify the commercial invoices and request for all import/export paperwork to be raised
  • Rate Negotiation: Negotiate prices and book cargo space with transport carriers and in our internal systems Proof of Delivery
  • Organization: Ability to track multiple shipments and schedules at the same time.
  • Communication: Clear contact with clients, overseas partners, and carriers.
  • Problem-Solving: Quick fixes for delayed cargo, route changes, or customs holds.
  • Computer Literacy: Skill in using modern logistics and tracking software
  • Minimum of 1 year's experience in European road freight
  • Strong customer service skills
  • Proficient in Maths and English
  • Additional language skills would be advantageous
  • Proficient in Microsoft Office applications, including Word, Excel, and Teams

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