ETL Production Support Engineer
Role Overview
Provide L1/L2 support for enterprise data warehouse applications and production environments.
Monitor IBM DataStage workloads, troubleshoot failed jobs, and coordinate service recovery to keep business data and reporting available on schedule.
The role supports 24/7 operations and includes on-call rotations.
Key Skills for This Role
Full Job Posting
Role overview
Provide L1/L2 support for enterprise data warehouse applications and production environments.
Monitor IBM DataStage workloads, troubleshoot failed jobs, and coordinate service recovery to keep business data and reporting available on schedule.
The role supports 24/7 operations and includes on-call rotations.
Key responsibilities
- Maintain and support data warehouse applications and ETL workflows.
- Monitor daily, weekly, and monthly batch jobs, dashboards, and alerts.
- Investigate job failures and data issues, perform root-cause analysis, and restore services.
- Support production releases, change requests, data corrections, testing, and post-release validation.
- Coordinate with technical teams, vendors, analysts, and business users to resolve issues and prepare workloads for production support.
- Improve workflow monitoring and alerting to reduce recurring failures.
- Follow data management, security, audit, and privacy requirements.
Required qualifications and experience
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- At least 3 years of hands-on experience supporting IBM InfoSphere DataStage.
- At least 2 years of IT production support experience.
- At least 2 years of SQL and PL/SQL experience, including query optimization and troubleshooting.
- At least 2 years of Unix and shell scripting experience.
- Strong analytical and troubleshooting skills; able to work independently and coordinate with technical and business teams.
- Willingness to work a flexible schedule supporting 24/7 operations and take part in on-call rotations.
Additional technical knowledge
- Additional knowledge includes batch scheduling tools such as Control-M, incident management, and production monitoring.
- Other listed technical knowledge includes data quality checks, reconciliation, Linux server maintenance and upgrades, Denodo, and IBM InfoSphere Data Replication Management Console (CDC).
Compensation and benefits
- Salary is AED 13,900 per month, all-inclusive, without family benefits.
- Eligible benefits include medical insurance, an air ticket, and an employment visa.
Schedule
- The production operation runs 24/7 and the role includes on-call rotations and a flexible schedule.
Workplace
- Employment is full-time and on-site in the United Arab Emirates.
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