Estates Support Supervisor

Responsibilities

• Ability to coordinate works and services effectively including building fabric, fire and security and the delivery of maintenance and project works.
• Ability to manage customer Helpdesk and email, ensuring calls are assessed, actioned or escalated within agreed timescale. Provide management information and reports.
• Experience delivering building, estates, or property maintenance services within a customer-facing environment, ensuring compliance with statutory requirements and maintaining high standards of operational service delivery.
• Experience working collaboratively with clients, stakeholders, and external contractors to plan, prioritise, and deliver building services and maintenance activities, with the ability to work independently and manage competing demands effectively.
• Making Effective Decisions
• Changing and improving
• Apply online, providing a CV and supporting statement (of no more than 750 words) providing evidence of how you meet the behaviours, experience and technical skills listed in the Success Profile above. Both the CV and the supporting statement provided will be assessed against the criteria for the role.
• If invited for further assessment, this will consist of an interview and a job related simulation exercise .
• Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.
• Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.
• Assessments are scheduled for w/c 19 th October , however this may be subject to change.
• This role is open to internal candidates and Common citizenship organisations

Sponsorship

Qualifications

• National Records of Scotland (NRS) is Scotland’s record keeper. Our purpose is to collect, preserve and produce information about Scotland's people and history and make it available to inform current and future generations. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles.
• NRS is a Non-Ministerial Department of the Scottish Government & and our staff are part of the UK Civil Service , working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.
• We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer .
• As part of the UK Civil Service, we uphold the Civil Service Nationality Rules .
• Successful candidates must complete the Baseline Personnel Security Standard (BPSS), before they can be appointed. BPSS is comprised of four main pre-employment checks – Identity, Right to work, Employment History and a Criminal Record check (unspent convictions).
• You can find out more about BPSS on the UK Government website , or read about the different levels of security checks in our Candidate Guide .
• For further information, please contact Sharon Macpherson at [email protected]