ERP Support Specialist

Position summary

Position requirements

• Bachelor’s degree in Business, Supply Chain, Information Systems, Industrial Engineering, Manufacturing, or a related field.
• Strong analytical, organizational, and problem-solving skills; excellent written and verbal communication.
• Ability to learn business processes and ERP functionality quickly.
• Able to document complex information clearly and accurately.

Desired qualifications

• ERP experience with Sage 100, SAP, Oracle, Business Central, Infor, or similar.
• Manufacturing environment experience.
• Experience with process mapping, SOP development, and training documentation.
• Lean Six Sigma, APICS, or continuous improvement training.
• Reporting and data analysis experience.

ERP support and process understanding

• Serve as primary contact for ERP support requests; troubleshoot transactions, reports, and master data issues.
• Provide user guidance, training, and best practices; coordinate resolution with business teams and IT.
• Learn end-to-end business processes, observe workflows, and build stakeholder relationships.
• Identify process standardization and improvement opportunities and evaluate interactions with ERP functionality.

Documentation and knowledge management

• Create and maintain SOPs, workflow diagrams, and process documentation.
• Develop user guides, training materials, and reference documents.
• Document ERP configurations and business rules and keep documentation accurate and current.

Pay

• The stated salary range consists of base pay and the most recent profit-sharing bonus amounts.

Benefits

• Medical, vision, and dental insurance; employee stock ownership program; profit-sharing bonus paid twice per year.
• Voluntary employee retirement savings plan, paid holidays and vacation, maternity and paternity leave, bereavement pay, paid sick leave, basic life insurance, and long-term disability.